Account Executive Service Representative

FANNY HARDEE

INBOUND/OUTBOUND CUSTOMER SERVICE REPRESENTATIVE

919-***-**** ***********@*****.*** SAN ANTONIO, TX SKILLS

• Customer retention

• Upselling

• Cross-selling

• Conflict de-escalation and resolution

• Resourceful problem solving

• Disciplined time management

EXPERIENCE

FANNY’S GLASS BUSINESS OWNER

San Antonio, TX, 01/2020 – Present

As owner and operator of a handmade art retail shop, frequently interact with customers to learn their preferences and needs and offer personalized recommendations that enhance their customer experience. This includes managing shop hours, addressing customer inquiries promptly, ensuring customer concerns are resolved with care and efficiency, and handling product details, availability, and shipping logistics. KDAF-TV TRIBUNE MEDIA ACCOUNT EXECUTIVE (BUSINESS DEVELOPMENT) Dallas, TX, 06/2016 –12/ 2019

Prospected qualified leads and set appointments with the goal of aiding the sales team in generating new business.

KCWX-TV CORRIDOR BROADCASTING ACCOUNT EXECUTIVE (MEDIA SALES) San Antonio, TX, 02/2013 – 03/2016

Consistently secured new clients, generated long-term revenue growth, and fostered lasting business relationships.

UNITY COMMUNICATIONS COMMUNICATIONS SALES CONSULTANT San Antonio, TX, 01/1999 – 01/2001

Responsible for B2B marketing communication products, including wireless phones, accessories, and service-based technology products.

BANKERS LIFE AND CASUALTY COMPANY INSURANCE AGENT San Antonio, TX, 01/1987 - 01/1999

Responsible for consistently producing sales in life, health, and annuity investments via person to person, cold calling, and direct mail. Maintained 90% consistency level of clientele by providing excellent service resulting in long-term client relationships.

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