Customer Service Data Entry
Resume:
Michelle Walpole
Contact
Belleville, IL 62221
**************@*****.***
Objective
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of verbal communication skills and strong computer and customer relationship management skills. Motivated to learn, grow and excel in the administrative/support assistant, data entry, transcription industry.
Education
8/1987-2/1989 Belleville East High School, Belleville, IL
5/1991 Illinois State Board of Education,
General Equivalency Diploma
Key Skills
Business operations
Time management
Medical terminology
Transcription
Data entry
Critical thinking
Communication
Attention-to-detail
Customer satisfaction
Organizational skills
Records maintenance
Customer service
Customer relations
MS Outlook
MS Word
MS Excel
Experience
Digital Personal Shopper
03/2022 – Present, Walmart, Belleville, IL
●In store shopping to fulfill customers' online grocery orders in addition to dispensing those orders to the customer’s vehicles as well as continual customer service to those shopping in the store.
●Co-acts with managers to provide customer feedback and recommend operational changes to meet emerging trends.
●Provides an elevated customer experience to generate loyal clientele.
●Consistently meets deadlines and quality goals for accuracy and timeliness.
●Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Patient Service Coordinator
11/2021 – 03/2022, Interventional Pain Consultants, Swansea, IL
●Patient check-in with attention to time of arrival to appointment time to ensure flow of patient appointments for positive patient as well as provider experience.
●Other duties included collecting insurance co-payments, handing out appropriate paperwork, answering multiple phone lines, documenting all patient phone interaction, patient/provider customer service, scheduling patient appointments, verifying patients insurance coverage and eligibility, processing new patient paperwork.
●Unlocked and secured suite and building at open of each day and secured suite and the close of each day as well as sanitizing surfaces in the waiting room.
Digital Personal Shopper
11/2020 – 11/2021, Walmart, Belleville, IL
●In store shopping to fulfill customers' online grocery orders in addition to dispensing those orders to the customer’s vehicles as well as continual customer service to those shopping in the store.
●Co-acts with managers to provide customer feedback and recommend operational changes to meet emerging trends.
●Provides an elevated customer experience to generate loyal clientele.
●Consistently meets deadlines and quality goals for accuracy and timeliness.
●Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Pathology Administrative Assistant/Transcriptionist
9/2001 – 8/2020, St. Elizabeth’s Hospital/ Tri Lab/ Diagnostic Cytology Labs, O’Fallon, IL
●Demonstrated ability to understand and correctly transcribe recordings to include complete pathology, cytology and autopsy reports as well as routine office correspondence.
●Other duties included, but not limited to answering multiple phone lines, patient/provider customer service, scheduling procedures, specimen and second opinion send outs, paper and microscopic slide filing.
●Responsible for and worked directly with five pathologists.
●Communicated effectively with medical associates, department leaders and all clinical staff regarding questions related to patient care.
●Researched appropriate reference materials to be sure that the specific language used was accurate, concise, and easy to understand.
●Modified and created amended reports to resolve discrepancies and/or billing issues after case sign-out as needed.
●Scanned and filed medical records in alphabetical order to keep an organized and up-to-date filing system.
Medical Transcriptionist
4/2010-7/2011, AmeriScript, LLC, St. Charles, MO
●Demonstrated the ability to understand and transcribe recordings to include hospital medical reports such as history and physicals, operative notes, consultation notes, discharge summaries, labor and delivery notes as an independent contractor from home.
Custodian
1/1991 – 9/2001, MERS-Goodwill/ Spann/ Janitron/ Centaur Building Service, St. Louis, MO
●Maintained cleanliness of professional office buildings, offices, meeting rooms, kitchen and restrooms including offices of the United States Attorney’s Southern District of Illinois, Drug Enforcement Administration, Alcohol, Tobacco and Firearms and Illinois Department of Revenue, requiring a federal clearance.
Volunteer Experience
Gateway Pet Guardians
1/2013-present, East St. Louis, IL
St. Clair County Animal Welfare Advocates
1/2015-present, Shiloh, IL
References available upon request
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