Patient Care Customer Service
Resume:
**** * ****** **. ***** **-*** Tallahassee, Florida, 32303 850-***-**** ****************@*****.***
Lachanthia Hall
**** * ****** **. ***** 11-228
Tallahassee, Florida 32303
****************@*****.***
CAREER OBJECTIVE
Hardworking and focused healthcare worker with 10+ years of experience in various areas of healthcare. Aiming to use my knowledge and experience in healthcare to obtain a full-time position with opportunities for additional training and advancement. CORE COMPETENCIES
Patient Management Detailed and Organized
Direct Patient Care
Customer Service
Responsible
Healthcare Administration
WORK EXPERIENCE
LEON COUNTY DEPARTMENT OF HEALTH, Tallahassee, FL
School Health Aide, Aug 2024-Present
Assists in maintaining the health services for K-12 school students under the direction of the school health nurse.
Performs minor first aid on injured students.
Maintains student health records.
Administers medication to students according to their specific treatment plan. RETHINK ENERGY FLORIDA, Tallahassee, FL
Education Director, Mar 2023-May 2024
Manages the STEM Program in three Title I schools in Leon County. Provides direction on programmatic activities within the organization, based on the mission of the organization.
Assesses community needs for new programmatic opportunities. Establishes new programs and expands current programming at ReThink Energy and within the community to support strategic objectives.
FAITH & INGENUITY PROVIDER SERVICES, Tallahassee, FL Business Owner, Mar 2022-Mar 2023
Responsible for overseeing and providing home health care services to disabled individuals. Responsible for transporting clients to and from medical appointments. Responsible for creating a multi-tiered approach to serving disabled individuals by providing healthcare, employment, housing and various learning opportunities. RETHINK ENERGY FLORIDA, Tallahassee, FL
Neighborhood Leader, Mar 2022-Mar 2023
Responsible for educating low-income communities on the benefit of having solar panels. Responsible for providing knowledgeable insight to fellow leaders to help make the community a better place for all residents.
Responsible for advocating for unmet needs of the residents in the community. LEON COUNTY DEPARTMENT OF HEALTH, Tallahassee, FL
Senior Clerk, Oct 2021-Mar 2022
Responsible for scheduling clients for COVID-19 vaccine appointments for both initial doses and booster doses.
1700 N Monroe St. Suite 11-228 Tallahassee, Florida, 32303 850-***-**** ****************@*****.*** Responsible for promptly answering a multi-line telephone system specifically for COVID-19 inquiries to answer general questions along with providing scheduling assistance. Intake business calls to be transferred to the appropriate personnel within the department. Responsible for scheduling clients for clinical services to include family planning, medical exams and other health assessments.
LEON COUNTY DEPARTMENT OF HEALTH, Tallahassee, FL
Senior Clerk, Mar 2020-Oct 2021
Responsible for scheduling clients for clinical services to include family planning, medical exams and other health assessments.
Interview clients as a part of the patient intake process for clients who are receiving clinical services. Responsible for answering a multi-line telephone system promptly to answer general questions along with providing scheduling assistance.
Complete eligibility paperwork for multiple programs including Presumptive Eligibility for Pregnant Women (PEPW) and the Family Planning Medical Waiver. LEON COUNTY DEPARTMENT OF HEALTH, Tallahassee, FL
School Health Aide, Sep 2019-Mar 2020
Assisted in maintaining the health services for K-12 school students under the direction of the school health nurse.
Performed minor first aid on injured students.
Maintained student health records.
Administered medication to students according to their specific treatment plan. CAPITAL REGIONAL MEDICAL CENTER, Tallahassee, FL
Certified Nursing Assistant, Oct 2017 – Aug 2019
Responsible for maintaining vital records.
Assisted with patient admissions into the healthcare facility along with patient discharges. Assisted nurse with care of patients.
Assisted patients with achieving their goals.
SEVEN HILLS HEALTH & REHABILITATION CENTER, Tallahassee, FL Certified Nursing Assistant, Aug 2015 – Oct 2017
Provided patient care and assistance with all activities of daily living such as feeding, mouth care, grooming, shaving, and incontinence care.
Checked patients’ vital signs which included blood pressure and heart rate. Responsible for answering patient calls and providing assistance. AGENCY FOR PERSONS WITH DISABILITIES, Tallahassee, FL Applied Behavior Analyst, Feb 2009 – Jul 2009
Advised individuals with disabilities and other health related concerns under the direction of their Behavior Analyst.
Defined patient behavior and identified key concepts in their analysis. Collected and analyzed data to be displayed through graphs. AGENCY FOR PERSONS WITH DISABILITIES, Tallahassee, FL Home Health Aide, Jan 2007 – Jul 2009
Assisted clients in their homes with bathing and clothing. Assisted clients with the planning and execution of their personal goals. Provided services for respite care, companion care, and in home support. Maintained clients’ medical records.
Provided skills to assist clients in integrating within their communities as required by the district and state of Florida.
PARAGON HOME HEALTH AGENCY, Tallahassee, FL
Home Health Aide, Jun 2005 – Dec 2006
Provided routine individualized healthcare such as changing bandages and dressing wounds, applying topical medication to the elderly, convalescents, and persons with disabilities at the patient’s home. 1700 N Monroe St. Suite 11-228 Tallahassee, Florida, 32303 850-***-**** ****************@*****.*** Monitored and reported changes in the patient’s health status. Provided personal patient care such as bathing, dressing, and grooming. FLORIDA HOSPITAL, Orlando, FL
Patient Care Technician, Apr 2003 – Oct 2004
Provided basic patient care under the direction of the nursing staff. Assisted in the examination and treatment of patients. Monitored vital signs (temperature, pulse etc.)
Performed patient care duties such as feeding, bathing, dressing, grooming, ambulating, and changing linens.
AGENCY FOR PERSONS WITH DISABILITIES, Orlando, FL
Home Health Care Provider, Nov 2000 – Mar 2003
Provided routine individualized healthcare (changing bandages, dressing wounds, and applying topical medication) to the elderly, convalescents, and persons with disabilities at their home. Monitored and reported changes in the patient’s health status. Provided personal care such as bathing, dressing, and patient grooming. RESOURCES FOR HUMAN DEVELOPMENT, Tallahassee, FL
Personal Home Care Aide, Oct 1999 – Oct 2000
Assisted the elderly, convalescents, and persons with disabilities with daily living activities at their homes. Duties performed at patients’ residences included house keeping (making beds, doing laundry, washing dishes) and preparing meals.
Provided assistance at non-residential care facilities. Advised patients and their families on nutrition, cleanliness, and household activities. VOLUNTEER EXPERIENCE
GRIFFIN HEIGHTS NEIGHBORHOOD ASSOCIATION, Tallahassee, FL Co-Chair, Feb 2024-Present
LEON COUNTY TRUSTED PEOPLE STEERING COMMITTEE, Tallahassee, FL Nov 2022-Present
EDUCATION
James S. Rickards High School, Tallahassee, FL
High School Diploma
Relevant Coursework: General High School Curriculum CERTIFICATION & SKILLS
• CPR, BLS, AED & First Aid Certification State of Florida, Mar 2021
• Florida HIV 501 Counselor Certificate Florida Department of Health, Apr 2021
• Occupational Safety and Health Administration (OSHA) Florida Department of Health
• FEMA Florida Department of Health
• Bloodborne Pathogens Florida Department of Health 1700 N Monroe St. Suite 11-228 Tallahassee, Florida, 32303 850-***-**** ****************@*****.***
• Crisis Prevention Institute (CPI) Capital Regional Medical Center, Mar 2018 – Mar 2019
• Behavior Analysis Kristen J. Korinko, Nov 2008
• Florida Assisted Living Administrator St. Petersburg College, Mar 2008
• Phlebotomy Certificate Keiser College, Mar 2003
• Home Health Aide O-Tech, Mar 1999
• Certified Nursing Assistant State of Florida, Oct 1997 REFERENCES
EVELYN SPIVEY, GENERAL STORE MANAGER
Former Office Manager of Paragon Health
246 Railroad Street
Pelham, GA 39828
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