Customer Service User Experience

Anne Helzer

402-***-**** **********@******.** LinkedIn Winchester, VA

Objective

To leverage my extensive experience in customer service, tax preparation, and professional development in a dynamic role that supports organizational growth and enhances user experience. I have experience with various technologies that will hopefully make me a well-rounded candidate. I have experience with customer service and data entry.

Areas of Expertise

Attention to Detail Problem Solving Customer Service Research and Writing Customer Success Management User Experience Professional Development Technical Skills

Microsoft OƯice Suite Adobe Professional and Photoshop Visio Professional Experience

Tax Professional. H&R Block, Fairfax

Jan 1997 - May 2025

As a Tax Professional. I developed many skills in customer service and technology.

File accurate tax returns

Advice on tax planning

Ensure client confidentiality

Mentor Tax Professionals

Education

BA, Accounting, DeVry University

May 1996

Developed an accounting program

Completed several relevant courses

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