Help Desk Customer Service

DYVONTRAE JOHNSON

San Antonio, TX *****

Phone: 726-***-****

Email: *********@*****.***

https://dyvontrae.github.io/

LinkedIn: /in/dyvontrae-johnson/

PROFESSIONAL SUMMARY

Passionate problem solver and tech expert with a knack for troubleshooting and system management. Beyond tech, I lead impactful community initiatives. As Lead Parent Organizer at Our Schools San Antonio, I crafted websites, spearheaded email campaigns, and empowered parents for positive change. In housing justice with the Texas Organizing Project, I formed tenants' unions, contributed to the Tenants Bill of Rights, and drove the Proactive Apartment Inspections Program. Beyond campaigns, I rally against school closures, organize parents, and actively engage in city-wide initiatives. As a black queer single father, I merge technical prowess with a heartfelt commitment to building resilient communities that thrive through positive social change

EMPLOYMENT HISTORY

Lead Parent Organizer

Our Schools San Antonio – San Antonio, TX

December 2022 – Present

●Developed organization's website and email marketing campaign.

●Engaged parents one-on-one regarding issues in San Antonio ISD.

●Coordinated, networked, and planned events for local school-level parent engagement.

●Empowered parents with tools to organize for a better school.

Housing Justice Organizer

Texas Organizing Project – San Antonio, TX

June 2022 – December 2022

●Led the Housing Justice campaign to address the dire conditions at Seven Oaks Apartments.

●Formed the tenants union, holding regular meetings.

●More details

●Worked on the city ordinance project, the Tenants Bill of Rights.

●More details

●Attended and played a key role in founding the Proactive Apartment Inspections Program.

●More details

Reservation Services

U-HAUL OF TEXAS – San Antonio, TX

February 2020 - March 2020

●Took reservations for storage units, vehicles, and towing apparatus.

●Provided excellent customer service in a remote environment.

USAA FASG Information Technology Support

K-TEK RECRUITING – San Antonio, TX

August 2019 - December 2019

●Provided comprehensive IT support for USAA employees.

●Handled IT systems involving PowerShell, web-based applications, and Windows/Mac OS issues.

Coinbase Support

TASKUS – San Antonio, TX

December 2018 - February 2019

●Provided competent customer support for a cryptocurrency wallet provider.

●Utilized creativity and language skills to troubleshoot account issues.

Owner

Mecha Gorilla, LLC. – San Antonio, TX

September 2013 - Present

●Created the first tokusatsu film festival, The Texas Toku Taisen.

●Partnered with Anime at the Alamo, increasing overall audience attendance.

●Expanded licensed content library, created revenue through merchandising, and built an effective marketing platform.

EDUCATION / CERTIFICATIONS

TRAIN FOR JOBS SA – San Antonio, TX

October 2021 - February 2022

●CompTIA IT fundamentals, Network+, Security+, A+ computer technical service.

SOLOLEARN – San Antonio, TX

July 2016

●Learned Ruby (certificate attached)

UNIVERSITY OF THE INCARNATE WORD – San Antonio, TX

B.A. in Communications, Minor in Music - Aug 2009 - Mar 2013

●Dean's List Fall 2011

DESIGN AND TECHNOLOGY ACADEMY – Graduated May 2008

Samuel Durandard - (he/him) - 210-***-****; ***************@*****.*** (fellow parent organizer)

John Showecker - (he/him) - 830-***-****; *.*.*********@*****.*** (other founding member of the Tenants Union of San Antonio)

Michael Long (he/they) - 210-***-**** - ***.****.***@*****.*** (community member familiar with organization of anime community here in San Antonio)

Further References available upon request.

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