Customer Service Quality

Morgan City, Louisiana 985-***-**** *************@*****.*** LinkedIn Meagan Jumper

Customer-focused professional with extensive experience managing technical systems and resolving complex inquiries in high-pressure environments. Skilled in utilizing software platforms to track and analyze data, streamline workflows, and enhance efficiency. Proven ability to train and support teams, adapt quickly to shifting priorities, and maintain high levels of service quality.

RELEVANT SKILLS & EXPERTISE

Software Platforms: Google Workspace, Slack

Strengths: Problem-Solving, Collaboration, Attention to Detail, Calmness Under Pressure, Customer Service, Operational Efficiency

PROFESSIONAL EXPERIENCE

Cashier• Pic-a-Pac 11/2024- current

●Handle various transactions per shift in a fast-paced, high-traffic environment.

●Provide prompt, friendly service to all customers, ensuring satisfaction and repeat business.

●Operate point-of-sale systems efficiently, processing cash, credit, and debit transactions accurately.

●Maintain inventory of convenience store items; restock shelves and coolers regularly to ensure product availability.

Hostess• The Annabell. 09/2023-11/2023

●Resolved customer inquiries and concerns, demonstrating strong problem-solving and interpersonal skills.

●Utilized POS systems and reservation platforms to track guest data, enhancing accuracy and efficiency in daily operations.

●Trained new team members on communication protocols and operational procedures, improving team performance and service consistency.

●Adapted quickly to changing priorities during high-volume shifts, consistently meeting time-sensitive demands without compromising service quality.

Hostess • B.B Italia 07/2023 - 11/2023

●Utilized reservation and scheduling software to manage daily guest reservations, ensuring accurate tracking and minimizing scheduling errors.

●Handled customer inquiries and resolved complaints efficiently, maintaining a significant customer satisfaction score.

●Assisted in onboarding and training new team members, contributing to a 20% reduction in service-related errors during peak hours.

EDUCATION, CERTIFICATES, & CERTIFICATIONS

●High School Diploma

●Morgan City High School, Morgan City, Louisiana

●Graduated: 2015

Certifications

●ServSafe Food Handler Certification

●Alcohol and Tobacco Sales Certification

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