Project Manager Senior

Mark Shook

****@*****.*** 313-***-****

Senior Project Manager IT Strategy & Infrastructure Risk & Compliance Expert

PROFESSIONAL SUMMARY

Mark Shook is a Senior Project Manager with over 28 years of experience leading IT programs and infrastructure projects across regulated industries, such as healthcare, financial services, and government. Experienced in delivering complex initiatives on schedule and within budget, aligning technology with business objectives, and optimizing organizational performance through strategic planning and execution.

Experienced in managing IT transformations, large-scale technology implementations, and enhancing enterprise operations through data-driven insights, vendor management, and cross-functional team leadership.

CORE SKILLS & EXPERTISE

Microsoft Project

Agile

Ally PFMA

Regulatory Compliance & Risk Mitigation

Microsoft Visio

Scrum

OneNote

Team Leadership and Vendor Management

Enterprise Platforms: Jira, Clarity PPM

SharePoint

Microsoft 365

Budgeting & Financial Oversight

PROFESSIONAL EXPERIENCE

Flagstar Bank – Sr. Project Manager

Nov 2023 – Dec 2024

Led enterprise-wide IT infrastructure projects, including managing a national desktop-to-laptop migration of approximately 1,500 devices. Worked with the stakeholders to develop the requirements and scope of the project, which spanned multiple states, and utilized assorted vendors. Used Clarity to manage timelines, financials, and resources.

Managed a project to replace EOL Cisco switches in 55 sites

Managed a project to migrate Microsoft Exchange from New York Bank to Flagstar Bank

Ensured compliance with IT governance, regulatory requirements, and internal policies

Maintained master deployment schedules, reporting, and stakeholder engagement

State of Michigan – Dept. of Health & Human Services – Sr. Project Manager

Aug 2021 – Jul 2023

Served as project advisor and lead for PMO initiatives supporting statewide health and human services.

Managed cross-agency programs using Clarity and Jira for scheduling, budgeting, and resource tracking.

Delivered projects involving multiple vendors, ensuring alignment with scope, compliance, and risk frameworks.

Kaiser Permanente (Remote) – Sr. Project Manager

Mar 2020 – Feb 2021

Advised on clinical risk technology and data analytics strategy related to patient safety and medical malpractice claims.

Led a cross-functional team of 30+ across regions to optimize claims and operations through process improvement and systems integration.

Developed funding models, stakeholder education programs, and communication strategies to support adoption.

Blue Cross Blue Shield of Michigan – Sr. Project Manager

Sep 2019 – Mar 2020

Oversaw the Senior Health Services billing platform migration to IkaSystems, eliminating legacy mainframe dependency.

Managed onboarding of 59,000+ members into the Medicare Advantage platform.

Coordinated concurrent initiatives under the SHS PMO umbrella.

Auto Club Group (AAA) – Project Manager

Nov 2018 – Sep 2019

Implemented Salesforce-based portfolio and project tracking system.

Managed definition, planning, execution, and tracking of IT and business transformation projects.

Produced executive-level reports and conducted financial forecasting and variance analysis.

Ally Bank

Jul 2012 – Nov 2018

PMO Manager / Strategic Planning Manager / Infrastructure Project Manager

PMO Manager: Advised CIO and leadership on project governance, mentored project managers, and established risk classification frameworks.

Strategic Planning Manager: Spearheaded RFP processes and developed IT roadmaps, aligning business needs with technical solutions.

Infrastructure PM: Led standup of two data centers, orchestrated application migrations, and directed large teams through domain transitions and infrastructure projects.

American Franchise Systems – IT Director

Apr 2004 – Apr 2012

Directed national IT operations for franchising business, including data center consolidation and enterprise system deployments.

Designed and implemented document management systems and call center software rollouts.

Oversaw vendor negotiations, technology strategy, and project execution.

EDUCATION

Master of Science in Computer & Information Systems

University of Detroit Mercy, Detroit, MI (1994–1996)

Bachelor of Science in Computer & Information Systems

Mercy College of Detroit, Detroit, MI (1987–1991)

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