Quality Manager Engineer
Resume:
Karen Smith Sullivan
**** ********** **. *********, **
Cell 502-***-****
********@*****.***
Quality Manager- Katayama American July 2022 – Current l Responsible for Plant QualityPPM- Went from 360 ppm to 21ppm l IATF Certification maintenance
l Customer Satisfaction
l Responsible for Setting Team and Department goals l Responsible for 22 Direct Reports
l Roll out of New Standard Work for Built in Quality l CI Team Support and Dojo Development
l Plant A3 Problem solving training for Scrap Reduction- Went from 10% to 1.9% l CQM/OE Certification / Training
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Quality Manager- June 2018 – 2022
l IATF Certification Success with Johnan America
l FMDS (Floor Management Development System)
l Continuous Improvement Leader
l Direct Customer contact for External Complaints
l Responsible for Supplier Charge back tracking
l Management of five Quality Engineer’s, Lab Supervisor and nine Quality Auditors l Implementation of KATA/ PDCA Improvement Activity / Training l Warranty Charges of 200K recovered
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Quality Manager- 2017-2018 PTI Jeffersonville, IN
l Implementation of IATF16949 Plant wide
l Responsible for Chemical Controls for Titration (Automotive paint application) l Maintain PFMEA and Control Plans
l Document Control for IATF 16949
l Implementation of Enterprise Risk Management
l Responsible for increasing FTQ% by 50%
l Expert at 8D/A3 Problem solving format
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Quality Manager-2015 -2017 Amaray Plastics Elizabeth town, KY l Customer Quality Metrics- Improvement 80% Jan- June l Implemented self training education center for new and veteran team members l Responsible for ISO Certification maintenance
l Implementation Auto DCP program-PFMEA/Control plan l Responsible for Kaizen Activity for continuous improvement-Savings 100k+ l Implemented 8D Problem solving teams on the plant floor l Implemented sequenced work instructions within the plant l Implemented defect detection system
l Process failure modes additions to prevent flow out (vision systems) l Visual management system of daily issues for tracking and analysis l Supplier quality visits to investigate / implement changes for improvement l Established close knit customer relationships for handling Quality concerns. l
Quality Manager-2014 -2015 Johnson Controls
lQuality Improvement Metrics Plant wide
lQ1 Flag recovery Chairperson
lLayered Process Audit System Chairperson
lResponsible for five Quality Engineer’s, three Quality Control Supervisors and twelve auditors
2011-2014 Johnson Controls Georgetown, KY
Quality Engineer/Quality Lab Supervisor
lResponsible for Supplier Countermeasure Activity
lResponsible for Customer Quality and Problem Solving lBrought Avalon Quality from 4.0 Appearance score to 4.8 to attain Lexus Business lSet up of Inspection and Assembly Fundamental Skill Training area lDeveloped Process Change Management System
lFloor Management Development system Implementation lStandard Work Revision /Training System Plant wide lProblem Solving Team Development Plant wide
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2002-2009 Toyota Motor Manufacturing Georgetown, KY Quality Control Supervisor
lSupervised 28 team members in Quality Control Department lTrained/Supervised new team leaders to hold supervisory roles lResponsible for writing and presenting quality control reports lWorked closely with Human Resources to resolve manpower issues lFacilitated problem solving within and between other departments lEvaluated employees’ job performances and gave review lUnderstanding of Receiving Inspection involving Materials Quality, Body Weld Quality Measurement, Paint /E-Coat Quality with Inspection, Engine Quality and Stamping Quality pertaining to weld strength and specifications . l
1991-2002 Toyota Motor Manufacturing Georgetown, KY Quality / Power train Production Team Member
lTeam Member in machining in Power Train Department lCreated standard work processes for machining department lCreated training manual for tool adjustments
lDeveloped and presented training for other team members lSafety leader and Quality Circle leader in Power Train lWorked with outside vendors to design and improve processes l
EDUCATION
lBA Eastern Kentucky University, 1990
lSullivan University, Legal Studies
lUniversity of Mississippi, Legal Studies
lExcel, Microsoft Word, Power point, Lotus Notes
lISO/IATF Lead Auditor
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COMMUNITY SERVICE
lVolunteer, Women’s First Cancer Center, Tupelo, MS, 2010 EXTRACURRICULAR ACTIVITIES
Golf, Running, Frisbee golf, bicycling, photography REFERENCES
Upon Request
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