Customer Service Technician
Resume:
Paula Shanks
Union City, GA *****
**************@*****.***
I am a very dependable person and love to learn new things and work very hard to get work done! Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Pool Service Technician
BF POOLS - Norcross, GA
June 2023 to October 2023
As a Pool Service Tech, I was responsible for a 8-17 pool list daily. I was responsible for testing chemicals, adding needed chems to balance to pool standard depending on size and type of pool. Gave feedback to Customers personally about pool standards and any issues. Set appointments for maintenance if any problems with pumps. Cleaning of the pool and blowing the pool area Warehouse Lead
The Clorox Company - Union City, GA
March 2022 to November 2022
I am responsible for a team of 5-13 ppl depending on workload. I am to place team in positions that will ensure my line will move properly in a timely fashion to meet my expected quota. Assistant Manager
Popeye's Restaurants - Union City, GA
April 2021 to September 2022
• Managed a group of team members
• Oversaw day to day restaurant operations
• Opened and closed restaurant
• Made bank deposits and Handle Large Amounts of Cash
• Provided excellent customer service to all guests in a timely manner
• Managed daily reports of transactions
• Trained new employees on restaurant processes and procedures
• Enforced company policies and procedures
Quality Control Inspector
Smart solutions - Fairburn, GA
February 2019 to July 2021
I am Responsible for doing inspections on product before picked, during processing, packing and after completed. I make sure the items are correct in quality and quantity. If a error is found i present it to lead and supervisor, document it. Weekly I send reports to directors of all departments. Housekeeping
Ritz Carlton Atlanta - Atlanta, GA
January 2019 to June 2019
I was responsible for a active board with 10-16 rooms that I had to clean on a luxury standard. Follow guidelines and regulations on Hotel standards and state. Work as a team player Lead Server/Trainer
Red Lobster - Jonesboro, GA
March 2016 to November 2018
Responsible for training all new hire servers, Handling large amounts of cash, leading shift with a clean uplifting short meeting for goals, checking servers in and out of shifts. Greet and serve every guests to the best of my ability
Sanitation/Inventory
Excel Logistics - Union City, GA
April 2015 to September 2017
Sanitation-I was responsible for cleaning up all spills, removing broken wood from pallets, empty trash and clean bathrooms
Inventory- I worked upstairs in office finding mistakes in warehouse throughout system report them back to supervisor so that problem can be resolved and merchandise was in correct bay damaged out correctly. If the same operator kept making same mistake I had to red flag them so that supervisor could handle it accordingly.
Popeyes manager
Popeye's Restaurants - Decatur, GA
May 2012 to October 2015
I was responsible for a 6-10 Crew Shift, A 35 Crew Member Team. I was responsible for making schedule for entire store excepts in a certain manor to make sure it fits the guest needs as well as making sure labor cost stays in the positive. Inventory nightly, making sure Crew is set up for success to deliver great customer service. Last but not least I was responsible for a Large amount of cash and making deposits according to rules
Key Holder/Sales Lead
Macy's - Tucker, GA
April 2010 to March 2013
• I was responsible for watching labor
• I was responsible for girls dept schedule
• Tagging out damaged product
• Training associates
• Handling Large amounts of cash
• Assisting in other depts if needed
• Customer Service
• Teamwork
• Inventory counts
Education
Some college in Business Management
Iverson Business School - Norcross, GA
October 2004 to November 2005
High school or equivalent
Skills
• Housekeeping
• Cleaning
• Filing
• Customer Service
• Time Management
• Excel
• Word
• Cleaning Experience
• Management Experience
• Communications
• Hospitality
• retail sales
• Warehouse Experience
• Forklift
• Pallet Jack
• Materials Handling
• Packaging
• RF Scanner
• Reach Truck
• Supervising experience
• Computer literacy
• Basic math
• English
• Management
• Restaurant management
• Assistant manager experience
• Restaurant experience
• P&L Management
• SAP
• Quality Inspection
• Order Picker
• Shipping & Receiving
• Order Picking
• Inventory Control
• Pool Maintenance
Certifications and Licenses
driver's license
Forklift Certified
Present
Food Handler Certification
Assessments
Work style: Reliability — Proficient
April 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
October 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient November 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Attention to detail — Proficient
April 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Warehouse safety — Proficient
July 2023
Using safe practices in a warehouse setting
Full results: Proficient
Work style: Reliability — Proficient
October 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
November 2023
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
November 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Warehouse shift leader — Proficient
July 2023
Supervising warehouse staff and maintaining safety and security standards Full results: Proficient
Warehouse safety — Proficient
February 2022
Using safe practices in a warehouse setting
Full results: Proficient
Food service: Customer situations — Proficient
October 2022
Identifying and addressing customer needs in a food service setting Full results: Proficient
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Warehouse safety — Proficient
August 2022
Using safe practices in a warehouse setting
Full results: Proficient
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