Customer Service Inside Sales

GEORGE W. JOHNSON

*** ***** **** ***** ****, TX 78664• Cell: 512-***-**** • ******.*.**********@*****.***

Professional Summary

Veteran Employee dedicated to bringing our team to the next level of expansion.

Passionate about process improvements and streamlining operations to surpass revenue targets.

Results oriented Leader dedicated to implementing plans to achieve stellar outcomes.

Skills

Demonstrated Superior Customer Service to clients

Results Driven

Analytical Mind

Lead by Example

Effectual client loyalty and retention resource

Unsurpassed Dependability

Proven successful training, mentoring, coaching and managing personnel

Extensive conflict resolution experience

Adept at Production scheduling

Impeccable Work Ethic

Quality Control/Quality Assurance

Consummate oral/written communicator

Proficient with Adobe Acrobat

Proficient in MS Office Suite (Outlook, Excel, Word, PowerPoint, Teams) at Corporate Level

Proficient with Google Workspace (Gmail, Sheets, Hangouts, Slides, Docs, Calendar, Drive, Forms) at a Corporate Level

Experience with Financial Forecasting

Adept at client concern resolution

AR/AP and collections Experience

Experience positively impacting Net Promoter Scores

Professional Experience

Customer Service Representative 9/21 to 3/22

Stride Pest Control – Austin, TX

Call center operations – inbound and outbound calls on a recorded line

Receive and post account payments

Debt collection

Collecting, compiling and reporting Net Promoter Scores

Sell services to existing and potential clients

Create/adjust technician schedules/routes

Monitor, log and report service metrics

Consult with management and technicians on complex pest elimination concerns

Operations Manager 06/2019 to 12/2020

Rentokil – Wyomissing, PA

Manage a team of 18 employees consisting of: 9 pest control specialists and 9 disinfection specialists and a team of 12 sub-contractors

Responsible for creating and delivering associate disciplinary actions

Integral part of management team who led our district from 12th to 1st place in Country.

Develop and oversee implementation of plans to prevent and eliminate client pest concerns

Update Protocols to garner more effective results

Integral part of driving Net Promoter Scores to above company average

Consummate professional when communicating with team members and customers

Ensured world class service provided by specialists

Monthly, Quarterly and Yearly Revenue Forecasting

Prepared and delivered service proposals for clients

Operations Specialist III 05/2010 to 06/2019

Steritech – Charlotte, NC/Rentokil-Wyomissing, PA

Extensive Knowledge of commercial pest control

Successful with J/E sales goal

Develop and implement plans to prevent and eliminate client pest concerns

NPS above company average

Consummate professional when communicating with team members and customers

Prepared and delivered presentations on pest concerns during branch meetings

Served as Interim Service Supervisor during multiple management vacancies

Operations Manager Vacation Relief

Provided customers with world class service

Trained new hires on protocols and policies and procedures

Service Specialist 10/2002 to 05/2010

Steritech – Charlotte, NC

Commercial pest control

Product and service sales to existing and potential clients

Maintain route scheduling

Assist with team services when pest concerns were difficult

Materials Handler/Preventative Maintenance Technician 10/1992 to 07/2002

Advanced Micro Devices – Austin, TX

Material Handler Team Lead

Process Improvement

Preventative Equipment Maintenance

Equipment troubleshooting

Consistently Updated Knowledge Base

Conducted individual and team training modules

Update Policies and Procedures for Diffusion Module

Conflict Resolution specialist

Emergency Response Team

Education

High School Graduate 1983

John Marshall High School – San Antonio, TX

Marine Corps Communications Specialist

MCAGCC – Twenty-Nine Palms, California

Electronics Engineering Technology Degree

National Institute of Technology – San Antonio Texas

Accomplishments

Certified Continuing Education Units Instructor

JTE Team Skills Instructor

World Class Service Awards

Marine Corp Veteran (Honorable Discharge)

Happily Married to same woman for 38 years

Certifications

Certified Applicators License – Texas 2003

Pest – Termite – Commodity Fumigation – Weed

Certified Applicators License pest -Louisiana 2008

Certified Applicators License pest – Oklahoma 2008

Certified Pest Technician – Illinois 2012

Certified Dangerous Materials Handler – Texas 1998

Certified Diffusion Technician - Texas 1998

Certified Wafer Fab Technician - Texas 1992

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