Customer Service Data Entry
Resume:
Amber Diaz
Customer service
Altamonte Springs, FL 32714
**********@*****.***
Professional Summary
Ability Summary:
• Ability to communicate with customers
• Type 45 wpm
• Data Entry
• Proficient in Microsoft Word, Excel and Powerpoint
• Skilled in internet research and navigation
• Filing & Record Keeping
• Calculations
• Cosmetology license: CL1285016
Authorized to work in the US for any employer
Work Experience
Trusted Referee
Alorica-Lake Mary, FL
October 2024 to Present
• Program ID.ME
• Verifying customers for government programs
• Always aim for first resolutions
• Troubleshooting
• Handling of sensitive information
• Customer service
• Inbound calls
• Average handling time under four minutes
Activity Aide
Right Choice Adult Daycare and Activity Center-Lake Mary, FL August 2023 to January 2024
• Responsible for daily activities for elderly, creative activities
• Assisting Elderly bathroom responsibilities
• Upkeep of establishment
• Elderly daycare
Braider/ barber
Flexus barbershop-Oviedo, FL
January 2022 to December 2023
• Braider
• Barber in training
Hair Stylist
Fantastic Sams Cut and Color-Longwood, FL
April 2023 to July 2023
• Blow dry
• Cuts
• Color
• Highlight
• Up do’s
• Braids
• Beard trim
Ramp Agent
Quantum Aviation Services-Orlando, FL
June 2022 to May 2023
• Ramp agent
• Cargo
• load and loading of planes
• Unload and loading of UPS Trucks
• Push out of planes
• Headset
• Tug driver
• Loader machine operator
• Data entry for mail and plane intake
Production Worker
Nelson plastics-Longwood, FL
July 2021 to October 2021
• Assemble merchandise
Housekeeping
Northland Church-Longwood, FL
February 2021 to July 2021
• Upkeep of church
• Prepare for concerts and clean after
•
Customer Service Representative
24-7 Intouch-Altamonte Springs, FL
July 2019 to June 2020
• Set appointments for clients
• Assisted in contract negotiations
• Maintained a log of customer complaints
• Dispatched available vendors near route
Macy's Sales Associate
Macy's-Altamonte Springs, FL
October 2016 to February 2019
• Manage merchandise area to optimize selling space and maximize selling potential
• Signing, processing, and markdowns
• Unload delivery truck
• Pull merchandise to pack and ship
• Cashier
Customer service
US HealthLink
August 2015 to February 2016
• Data entry
• Filing
• Prescription Filling
• Mail Order
Operations Specialist
Credentia-Lake Mary, FL
• Chat
• Calls
• Assist with account set up
• Assist with reciprocity request
• Assist with renewals of CNA license
• Provide general account inquiries for certified and soon to be certified Nurse Aides
• Customer service representative
• Assist with exam schedule/rescheduling
Education
Certificate in Cosmetology
Hairbenders academy-Longwood, FL
November 2018 to June 2019
Diploma in Pharmacy Technician
Everest University-Orlando, FL
February 2016
Business Administration
Charles and Stella Guttman Community College-New York, NY 2012
High school diploma or GED
Skills
• Order picking
• Microsoft Powerpoint
• Typing
• Hair styling
• Search engines
• Medical Terminology
• Compounding Medications
• Warehouse experience
• HIPAA
• Order Entry
• Computer Skills
• Microsoft Excel
• Clinical Pharmacy Experience
• Customer service
• Packaging
• Microsoft Office
• Assembly
• Research
• Load & Unload
• Pharmacy Technician Experience
Certifications and Licenses
Cosmetology License
Contact this candidate