Project Manager Program

MARGARET ANDRAKA, M.S., M.B.A.

*** **** ****** ***., *******, Florida 32828 *******.********@*****.*** 352-***-**** 1 EDUCATION/TRAINING

University of Florida Executive Business Admin., MBA May 2005 Harvard University Managing IT teams Cert. May 2005 George Washington Project & Risk Management Master Cert. June 2004 University of Florida Computer Science, B.S, M.S. Aug. 1994 Oracle OCI Certified Foundations Associate Sept 2023 Microsoft Azure Fundamentals May 2022

Amazon AWS Fundamentals May 2010

Salesforce Salesforce, ServiceNow May 2006

LinkedIn Profile www.linkedin.com/in/margaret-andraka Protfolio www.enfoglobe.com/video

POSITIONS

09/2024- Current: Sr. Technical Project Manager The Walt Disney Company

• Leads strategic software transformations for Disney's Experiences Technology & Digital division. Serves as the Sr. Technical Program Manager in the Strategic Programs division. Manages all aspects of modernizing infrastructure platforms for parks and aligning large-scale software and hardware transformations with the Company's strategic and business goals.

• Utilizes the latest technologies and supports cross-functional teams. Responsible for managing all aspects of performance for the new micro-services solutions, including financial performance, technical operations, customer support, training, and release deployments.

• Ensures high-performing, customer-centric solutions while complying with contract and regulatory requirements.

11/2009- Current: Technical Programs Director enfoglobe.com Manages the entire lifecycle of technology projects and programs across diverse sectors including government, healthcare, transportation, entertainment, research, education. Modernizes with AI.

• Transformational leader who drives large-scale scale solutions based on data-informed analysis. Leads organizational transformations or large systems implementations - delivers on business goals.

• Highly experienced in leading complex government programs including federal and state across over 40 states in the USA, cities, counties, and EU ministries.

• Develops program and product strategy roadmaps and manages successful execution.

• Extensive experience with government RFPs, RFIs, and proposals: DOD, FHWA, HHS, HRSA, and EU.

• Highly experienced in program management: process standardization, scope,quality assurance, time, and budget control, requirements gathering, traceability matrices, streamlining workflows

• Manages financial performance across programs and department. COGs, TCO monitoring.

• Creates GTM plans and executes by engaging multiple subject matter expert teams - business, technology, marketing, sales, C-level, partners, VARs, ISVs, and PR.

• Manages creation and execution of strategic and annual operating plans with quarterly reporting to the board and program task forces.

• High expertise in modern cloud technologies and SDLC phases for software projects including all cloud platforms: Azure, AWS, OCI, Salesforce, Nutinex, GCP. Ensures the use of modern processes, such as agile and extreme programming, 3P and uses EVA to assess progress.

• Leads R&D efforts and related Centers of Excellence (COE) to deliver innovations

• Worked on-site with clients across 46 state agencies (e.g., FL, TX, NE, CA, MN, MI, OH, VA, ME) and Europen leadership at national and city level (e.g. Poland, Slovakia, Germany, France, Czech Republic MARGARET ANDRAKA, M.S., M.B.A.

839 Jade Forest Ave., Orlando, Florida 32828 *******.********@*****.*** 352-***-**** 2

• Leads complex development and implementation projects across VR/AR, ERP, multimedia content, mobile, and SAAS middleware projects in distributed computing and data store environments.

• Leads risk planning aligned with strategic objectives and provides innovative thought leadership

• Collaborates with stakeholders across the organization (e.g CTO, CISO, CEO, Legal, compliance).

• Drives collaboration among cross-functional teams and stakeholders, fostering internal and external synergy and partnerships, to deliver on time and quuality deliverables.

• Leads regulatory compliance for information privacy and security enforcement, across domains.

• Manages software projects with substantial budgets ($10-100M) and globally distributed teams

• Led creation of national online bid processing service; $ Trillion processed bids value, bidx.com.

• Manages capital investments flowing through ERP systems (e.g., $500M annual city investments).

• Establishes mature processes and governance frameworks, and policies for consistency, efficiency.

• Leverages broad experience in architectural system designs, and intelligent platforms, including AI

• Extensive Vendor management experience for systems integrations and implementations; including bid letting management, quality assessments, and systems integration projects. Communicates and collaborates with stakeholders.

• Experienced in reporting to stakeholders at various levels and varying levels of detail

• Builds strong stakeholder relationships, and facilitates effective communication with external partners

• Collaborates regularly with program and product task forces and federal agencies (e.g., AASHTO, AAAP, ASAM, HHS) and state governments (governors, departmental leaders, DOTs), as well as European governments (health, transportation, education, science).

• Presented to the European Commission, the World Bank, and C-level leaders across businesses.

• Led cross-functional software and implementation teams for healthcare, capital investment, education, and scientific research (e.g., LMSs, VR, simulators, multimedia, and interactive games). Collaborates with departmental heads across organizations.

• Collaborates with IT, HR, security, data privacy, legal, business partners, and centers of excellence.

• Effectively manages customer expectations, product adoption, user needs across programs.

• Manages competitive market analyses and sustainability plans for programs and product lines. Drives operational productivity and accountability across program teams and business centers.

• Advocates modern technologies to increase performance at scale, including serverless, microservices, AI/ML trends, data visualization, workflow automation, new data architectures

• Institutes process improvement through innovative feedback methods, e.g., using program DevOps, visual data analysis tools, Agile, and 3P lean methodologies.

• Monitors KPIs and instills a customer-centric approach across program and product lifecycles.

• Implements behavioral team economics to enable higher performance.

• Drives operational excellence across geographically distributed teams with continuous feedback cycles and innovative work methods, e.g., self-managing sub-teams. Experienced in Operational Management based on data-informed decision-making.

• Drives development and monitoring of strategic and business plans and KPIs.

• Collaborates across teams to meet the needs of all stakeholders.

• Manages projects and risks for initiatives with $20-40M budgets. Maintains detailed performance plans and monitors metrics. Take action to remediate risks with all relevant stakeholders and teams.

• Hosts IT initiatives with high SLAs for country, state- and city-wide custom solutions and system integrations in the capital investment, healthcare, university, education, and government markets.

• Manages teams of up to 50 technical & 80 project staff in matrix, product-based organizations. Excels in high-pressure environments and presenting to different audiences.

• Effective collaborator with excellent organizational and leadership skills.

• Creates a positive work environment while instilling a sense of urgency. MARGARET ANDRAKA, M.S., M.B.A.

839 Jade Forest Ave., Orlando, Florida 32828 *******.********@*****.*** 352-***-**** 3

• Has high emotional maturity in all situations, including conflicts.

• Assimilates information quickly.

Drives Governance, Risk Management, Compliance, and Security

• Certified Agile Project and Risk Management and Collaboration Tools: MS SharePoint, Smartsheet, Airtable, MS Project, MS PowerBI, Tableau, AWS CloudWatch, Jenkins, JIRA, Confluence, AZ DevOps, AWS DevOps, Oracle NetSuite, Slack, MS Teams.

• Has broad experience in Risk Management and value processes from planning, identification, and remediation to optimization and sustainability. Establishes GRC, IAM, IGA processes and rules for enforcing data privacy and IT security regulations and standards.

• Knowledgeable about data privacy and security regulations across industries for the US and EU.

• Expertise in designing security for the web across Azure, AWS, Oracle Cloud and GCP.

• Designs and/or implements systems for monitoring regulatory compliance and information/IT security. Monitors org compliance, e.g., HIPAA, SOX, NIST 800x, GDPR, ISO 27001, PCI DSS, SOCx

• Experienced in compliance monitoring tools: MS Purview Compliance Mgr., MS 365; ASW CloudTrail and Artifact, Cognito, Inspector;

• Experienced in designing secure systems, and using tools: MS Security; MS Sentinel, Azure security; AWS IAM, Security HUB, Inspector, Detective; QUALSYS monitoring, AWS Shield/WAF Experienced in building program teams.

• Technical and business staff recruitment, role definitions, performance incentives, performance monitoring, and task specification support.

• Vendor Management: manages 3rd party vendors and other partners: contracting, performance.

• Coaches technical, business product, and project management teams.

• Works with subject matter experts to formulate product/solution specifications.

• Managed teams across USA (e.g. FL, MI, CA, OH, VT,TX, MN), Europe (Poland, Slovakia, Germany), India, Philippines (Manilla)

• Leads organizational redesign to increase productivity and quality. Sets and drives KPIs LED THESE PROJECTS AND PRODUCT LIFECYCLES – IN MEDICAL, GOVERNMENT, UNIVERSITY, COURTS MARKETS. Led project teams and entire product lifecycles, including the entire Quote-to-Cash process.

• Multimedia Fountain project for a city. Managed a show infrastructure project to create a multimedia (music, colors, holographic display) fountain for an innovative city. Led automated synchronization of multimedia displays with water patterns, vendor management, and creative process coordination across diverse hardware, software, art, music, IT teams. Chatbots for user ideas.

• Genotyping Projects for Genomics and Epigenetic analysis. Research of civilization diseases including cancer, diabetes. Next Generation Sequencing (NGS) methods. Innovative high-throughput sequencing technologies for sequencing genetic material. Innovative tools and methods to accelerate the time of DNA and RNA sequencing. Extensive model training, gen AI scenarios, ML loop.

• Intelligent platform for Psychiatry Dual Diagnosis and Treatment Support, We2x4: a custom platform for collaboration of a national network of clinicians, researchers, patients, and toxicology labs, pharma for addiction psychiatry. VR tours, animations, interactive games, quizzes. Big data with ML trend an, AI pattern analysis. 2M cases diagnosis supported with AI. Chatbots. Mobile versions.

• State Courts eLearning and communication systems CourtsLearn™, CourtsConnect™: state-wide solutions including educational platform LMS, data trend analysis, communication web services, and educational multimedia for courts staff. Intelligent mobile app with role-based functions and discussion forums. Multimedia content (Games, animations, VR), mobile collaboration platforms integrated with portals, events, notices, notes. State-level implementation for 1000s of users. MARGARET ANDRAKA, M.S., M.B.A.

839 Jade Forest Ave., Orlando, Florida 32828 *******.********@*****.*** 352-***-**** 4

• Indiana University addiction treatment education and monitoring system: SUN™ (Substance Use Navigation) includes an educational platform software in a research project with Indiana University- Bloomington, including educational videos about substance use disorders and treatments, and a mobile application for monitoring mental health trends and treatments. The Mobile app collects answers to behavioral questions. ML trend analysis. AI pattern matching of trends. Chatbots.

• Noninvasive Sensors Prototype – led cross-functional software and hardware prototype design and for noninvasive sensors designed for use in the military and clinics. Using sensors to detect poisonous gases and/or cancer from saliva and diabetes from exhaled breath.

• VR Bone Incision Software for Orthopedic Residents – led cross-functional teams of SMEs, including software VR designers, medical residents, pseudo bone designers, orthopedic doctors providing reqs.

• VRHistology™: a Virtual Reality (VR) medical education tour using Oculus Rift 3D and other VR technologies. VRHistologyTour is an example histology teaching product for medical students.

• InteractiveInformedConsent™ and InteractiveCare™ online web services for hospitals. LMS platform with a mobile app for recovery analysis and communication, telemedicine, and multimedia for educating patients about risks, with portals for medical staff and trend analysis

• InteractiveMultimediaPLatform™: HIPAA-secure intelligent platform with online portals, extensible database, LMS, mobile app and wearables infrastructure. GenAI assists in generating different dashboards and layouts. A base platform for creating industry vertical products.

• LEXA™ legal case management system: an online web service for managing legal case portfolios in the US and Europe, including dashboards, role-based, custom databases, mass document processing, analytics, online payments. Stripe integration. Applied Q2C process to grow across legal space

• NEOCARDIOSIM™ an interactive 3D and VR heart pathology interactive simulator of newborn heart and effects on all other organs due to abnormalities and treatment, for training medical residents. Presented international medical conferences. Applied Q2C process to grow across medical colleges.

• APPIA online services for managing capital investments, for Europe: managed programs by supporting the technical, business, lifecycles and hosting state plus country-wide implementations. Follows Q2C process to build new customer niches globally. 4/2006- 10/2009: Vice President for IT Products and Global Strategy infotechinc.com

• Responsible for leading the development and implementation of the strategic vision for software products across multiple markets including the EU and the US.

• Led cross-functional collaboration to drive organizational alignment toward strategies.

• Led a team of strategists and communicated strategy across Info Tech, a company specializing in creating ERP software solutions for managing the entire lifecycle of capital investments.

• Collaborated with internal, external stakeholders and partners in conducting city and country-wide implementations and integrations for hospitals, cities, states, and firms globally.

• Collaborated with business partners, task forces, governments, private firms, and non-profits to meet all stakeholders’ transformational needs (state, city, hospitals, DOTs, foreign ministries, technology partners). Negotiated transformational contracts and partnerships. 4/1996- 3/2006: IT Programs Manager & Products Director infotechinc.com

• Led ERP SAAS software designs and development projects with $20- 40M project values, including a national ERP system for managing capital investment and national bidding platforms.

• Reported to the national task force every 2 months on ERP software and services enhancements and implementation in 46 Departments of Transportation. Reported to Technical Review Teams.

• Led CI/CD for software releases across 46 state departments of transportation, European Union.

• Hosted system processing $500M in investment value in high SLA ecosystems; cities, countries

• Led design, release, hosting of online bid letting service; millions of bids,$ trillion in bids value MARGARET ANDRAKA, M.S., M.B.A.

839 Jade Forest Ave., Orlando, Florida 32828 *******.********@*****.*** 352-***-**** 5

• Reported quarterly to technical task forces, regulations compliance committees, Product Task Forces and American Association of State Highway Transportation Officials (AASHTO), FHWA.

• Led new business development in the private industry, government, universities, US DOTs, European Commission, and EU countries, meetings with the World Bank, European Commission

• Introduced Agile, DevOps product development and tools for CI/CD and automated testing.

• Worked on-site with clients across 46 state agencies, cities plus European city, state, and ministry reps (e.g., FL, TX, NE, CA, MN, MI, OH, VA, ME) and Poland, Slovakia, Germany, France, Czech Rep.

• Led technical teams in the USA (FL, GA), Philippines and India on the technical redesign of the Construction module as part of the Capital investment ERP management systems

• Directed engineering distributed online services at scale, such as ERP SAAS solutions for managing the entire lifecycle of capital investments, online bidding services, and integrations with state solutions

• Responsible for over 10 products. Led 20 to 80-person project teams: technical teams, product managers, and business analysts for transformational projects (FL, GA, MI, CA, TX, Philippines, Poland, LED THESE PROJECTS AND PRODUCT LIFECYCLES – IN MEDICAL, GOVERNMENT, UNIVERSITY, COURTS MARKETS. Led project teams and entire product lifecycles, including the entire Quote-to-Cash process.

• APPIA/Project for US. Municipalities and engineering firms use to streamline construction administration, inspection on federal, state, and locally funded government infrastructure projects.

• APPIA for Europe, ERP system for managing the entire lifecycle of capital investment management for cities, regions, national governments. Led the design and implementation of the Q2C process in European markets/regulations/security reqs. Trusted tech and business advisor to the leaders.

• FieldManager. Mobile construction monitoring in the field. Used by inspectors and contractors. Tracks construction data, pay estimates, payments, material usage, change orders.

• BIDEXPRESS, national online bidding service, bidx.com; A two-way service, publishing bid-related info from state DOT agencies to the bidding community & from the bidding community to the agency. Led ideation and the Quote to Cash process in new markets such as primes, subs, bid bonding agencies.

• ESTIMATOR. Mobile product to generate precise estimates. By incorporating price derivation methods and historical bid tab data, transforms data into scientifically sound project estimates. Applied Q2C process to grow across cost estimation firms.

• EXPEDITE. Product for vendors bidding with agencies. Prep of bids and submittal securely. Applied Q2C process to grow across capital investment vendors.

• AASHTOWare Project™ suite was developed for the AASHTO& FHWA transportation construction community.) Manages the entire lifecycle of capital investment for 46 DOTs, online and mobile. Worked with 46 DOTs, including on-site implementations and the Q2C process, state by state. SKILLS SUMMARY

• Programs & Departmental Director: leading small ($10M) to large ($500M annual value) initiatives.

• Productivity Enhancements: Process and workflow streamlining, modern CI/CD/operations tools.

• Partnerships: leads synergies among corporate, government, entertainment, and university partners;

• Executive Reporting: to task forces, technical and compliance experts, security teams, user groups.

• Financial Management: manages financial performance at project, program, and departmental levels.

• Thought Leadership: leads systems designs and integrations for VR, R&D, H/S rides/shows, ERP-scale.

• Vendor Management: manages 3rd party vendors and other partners: contracting, performance.

• Program Implementations: hospitals, cities/states, e-comm., government, entertainment, research.

• Certified Agile Project and Risk Management and Collaboration Tools: MS SharePoint, Smartsheet, Airtable, MS Project, MS PowerBI, Tableau, Jenkins, JIRA, Confluence, AZ DevOps, AWS DevOps, Oracle

• Modern Content Designs: leads VR/AR, SOA designs; Unity, Unreal Engine, Oculus, games, genAI.

• AI and ML: generative AI for UX, research; AI for pattern detection; ML for trend analysis; degree in AI MARGARET ANDRAKA, M.S., M.B.A.

839 Jade Forest Ave., Orlando, Florida 32828 *******.********@*****.*** 352-***-**** 6

• Regulatory Compliance Expert: MS Purview Compliance Mgr; AWS Audit. Mgr, CloudTrail and Artifact; HIPAA, SOX, NIST 800x, GDPR, ISO, PCI DSS, SOCx. Oracle Enterprise Governance and Fusion GRC Intell.

• Cloud Security: OCI Cloud Guard, MS Security Mgr; AWS IAM, Security HUB, Inspector, Detective; QUALSYS vulnerability monitoring; AWS Shield/WAF; MS Sentinel, Defender for Cloud

• Custom Cloud Design: Azure, AWS, GCP, Oracle OCI, hybrid/multi. Serverless, Kubernetes/containers.

• Data Visualization: MS PowerBI, Tableau, AWS CloudWatch, Oracle NetSuite, Slack, Grafana.

• Distributed/ Databases: DynamoDB, CosmosDB, MS SQL; Oracle DBA exp.; Oracle DBs; MS CosmosDB REFERENCE LETTERS:

https://enfoglobe.com/en/testimonials

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