Administrative Assistant Customer Service
Resume:
Dondra M. Blood
Mill Creek, Washington
******@***-**********.***
SUMMARY OF QUALIFICATIONS
• Experienced and committed to support staff as an Executive/Administrative Assistant
• Committed to successful achievement of short-term and long-term goals
• Established record of project fulfillment – from inception through completion and review
• Accomplished ability to meet strict deadlines and work under pressure
• Strong communication skills – verbal and written
• Proven excellence in providing needs assessment and high-level delivery of customer service – internal and external
• Perceptive and discreet at handling confidential matters PROFESSIONAL EXPERIENCE
Category #1
• Supported Executives facilitating Safety Review Board and Fleet Support Review Board weekly meetings for Airplane Programs
• Provided management, organization and written skills for all parties involved, prep and post for official document disbursement to FAA and Quality Records for archive storage
• Provided training material and actively trained new Process Technical Integrators
• Collaborated and communicated with several different Support Groups generating efficiency and flow to enhance work flow; Managed and organized cross-group communication
• Ground Level management to help initiate Flight Deck – Design Operations Training (F-DOT) Meetings and Material for Pilot and Design Communities; Conducted and facilitated weekly meetings for F-DOT, prep and post for official document disbursement for Quality. Records for archive storage Category #2
• Provided administrative, clerical & project management support for Management, Sales Associates, Production, sub-contractors and customers
• Managed new job entries, appointments, ordering product, coordinating customer & sub-contractor for installation, follow-up and final billing
• Processed Work Orders and detailed estimates; Maintained calendars and schedule
• Prepared payables, customer and general monthly billing logs
• Audited files for completeness, and accuracy in preparation for invoicing and monthly fees
• Generated outgoing calls and Account Receivable letters and invoices with past, current and potential customers.
• Pre-Estimate appointment and installation screening for job site readiness
• Maintained customer files updated
• Handled delicate and emergency situations for all involved with care, sensitivity and attention to detail as needed. WORK EXPERIENCE
PROCESS TECH INTEGRATOR/
EXECUTIVE ADMINISTRATIVE ASST
The Boeing Co, contract Everett, WA 09/2023 – 09/2024 PROCESS TECH INTEGRATOR/
EXECUTIVE ADMINISTRATIVE ASST
The Boeing Company Everett, WA 09/2009 – 06/2023
TECHNICAL ASSISTANT The Boeing Company Everett, WA 11/2005 – 09/2009 ADMINISTRATIVE ASST/OFFICE MGR Floor Coverings Intl Bellevue, WA 06/2001 – 06/2005 ADDITIONAL WORK EXPERIENCE FOR EARLIER YEARS AVAILABLE BY REQUEST CERTIFICATES/EDUCATION
High School Diploma/GED: Woodrow Wilson High School – Portland, Oregon College/Bachelor of Arts Degree: Northwest Christian College – Eugene, Oregon
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