Customer Service Data Entry
Resume:
Angie M Bryant
Contact Information: Address:
***********@*****.*** 149 Frances Lane
336-***-**** Winston-Salem, NC 27127
OBJECTIVE:
To acquire a full time, permanent position that will challenge my experience, skills, and knowledge.
TRAINING/SKILLS:
Customer Service Problem Solving Scheduler
Microsoft Office & More Claims Adjuster Accounting
Data Entry Time Management Medical Terminology Career Development Administrative Assistance Seibel
Medicaid Medicare ICD 9 & 10
Coordination of Benefits (COB) Current Procedural Terminology (CPT)
Fork/Stand Lift Certified Order Picker Certified Ballimore Certified
Pallet Jacket Certified Special Lift Certified
PROFESSIONAL EXPERIENCE:
Lowe's Home Centers, LLC 4/17/24-Present
1000 Lowe's Boulevard Mooresville, NC 28117-8520 844-***-****
Flooring Sales Associate 6/24-Present
•Customer Service
•Assist customers in setting up measurements, pick out flooring, backsplash, and assortment of others items needed to complete DIY, Commercial, and other projects
•Restock all products in area
•Assist in other areas with customer service
•Use Fork, Order Picker or Ballimore equipment when needed to pull and stock merchandise
Inside Lawn and Gardening Associate 4/24-6/24
•Customer Service
•Restock area and assist customers with questions and locating products
•Assist in other area with customer service
BlueCross BlueShield NC 05/29/07-6/21/24
195 Ivy Creek Blvd Durham, NC (336-***-**** #4) 3/15-6/24
State Claims Resolution Professional
•Data Entry, CPT, Adjustment, Medicaid, Medicare, COB and adjustment trained.
•Received, correct or deny claims submitted by members or providers that pull special hold codes applied to comply with HIPPA and PHI rules with accuracy and in timely manner.
•Analyzed and reprocessed special reports daily.
•Assisted in other areas or projects on regular bases to meet compliance guideline
•Provided feedback to providers when the request is resubmitted to explain denials.
•Research claims that are identified by a third-party vendor for incorrect claim processing and request refund from the provider and/or member when approved if needed.
Bryant Page 2
Angie M Bryant
Contact Information: Address:
***********@*****.*** 149 Frances Lane
336-***-**** Winston-Salem, NC 27127
BlueCross BlueShield NC 05/29/07-6/21/24
5660 Madison Park W-S, NC 27105 (336-***-**** #4) 05/07-02/15
ASO Claims Professional
•Data Entry, CPT, Adjustment, Medicaid, Medicare, COB and adjustment trained.
•Received, correct or deny claims submitted by members or providers that pull special hold codes applied to comply with HIPPA and PHI rules with accuracy and in timely manner.
•Analyzed and reprocessed special reports daily.
•Assisted in IPP, State, Insured departments or projects on regular bases to meet compliance guideline
•Provided feedback to providers when the request is resubmitted to explain denials.
•Research claims that are identified by a third-party vendor for incorrect claim processing and request refund from the provider and/or member when approved if needed
•Participated in testing and rewriting special procedural hold codes and system upgrades.
AON Consulting 06/05-10/06
1100 Reynolds Blvd W-S, NC 27105 (336-***-****) Position Eliminated
Benefits Administrator/EBO Unit
•Assisted in data entry of claims submitted
•Processed and reconciled external and internal deliverables and data files for client(s) daily reports and metrics
•Communication with vendors, carriers, clients, and internal stakeholders on deliverables, issues, and escalations
•Participated in testing, training, and procedure manuals for updated system enhancement or changes
•Assisted in other areas or projects when needed
•Customer Service
Wells Fargo/Wachovia Bank of NC 09/95-06/05
301 S College St Charlotte, NC 28288 (1-888-***-****)
First Placement/EA Implementations Processor 11/03-06/05
•Processed Website Access for Express Implementation request for Wachovia Connection through data entry
•Customer Service
First Placement/Anti-Money Laundering Compliance Associate 08/02-08/03
•Reported cash transactions that exceeded guideline thresholds via IRS
•Monitored and maintained compliance with federal and state mandated regulations
•Communicated with bank personnel on regulations and guidelines
•Assisted in investigational reports of currency transactions in daily workflow and special projects
•Customer Service
Bryant Page 3
Angie M Bryant
Contact Information: Address:
***********@*****.*** 149 Frances Lane
336-***-**** Winston-Salem, NC 27127
Wells Fargo/Wachovia Bank of NC 09/95-06/05
301 S College St Charlotte, NC 28288 (1-888-***-****)
Utility Clerk II/Global Corporate Actions 07/00-0702
Position Eliminated
•Processed mandatory and Voluntary, domestic and global securities
•Assisted and retrieved processers daily workflow, absences, staff cross training and customer service
•Maintained daily expirations, batching, pay sheet, worthless reports, unit call list, liaison list, and unit assignment list
•Cleared DDA and posting exceptions using data entry to resolve internal and external cash credit or debit entries for unit
•Customer Service
Conversion Assistant/Unit Closer 06/99-07/00
Positions Eliminated
Assisted in Canton, Georgia merger team
•Researched collateral documents
•Updated and corrected errors received due to collateral and entered into system
Assisted in Charlotte Conversion of Brokerage IRA Department
•Credited and Debited customer IRA accounts through data entry
•Provided customer service
•Maintained and updated IRA Journal balance transactions
•Initiated refund checks to customers that overpaid accounts
•Assisted in other areas in personnel absences
•Customer Service
Utility Clerk II 11/97-06/99
Position Eliminated
•Assisted Administrative duties
•Assisted Coupon Production Clerk
•Maintained and updated Internal distribution log, staff production and issue log reports
•Entered and maintained documental files for archiving and outstanding for internal personnel
•Customer Service
Records Clerk Specialist 09/95-11/97
•Filed, maintained and retrieved all collateral or corporate file, documents and checklist
•Identified and pulled appropriate documents requested by bank personnel and audit files for filing accuracy
Bryant References Page 4
Angie M Bryant
Contact Information Address:
***********@*****.*** 149 Frances Lane
336-***-**** Winston-Salem, NC 27127
References
Deborah Kennedy 336-***-****
Michelle Lawson 336-***-****
Crystal Williams 336-***-****
Laura Tuttle 336-***-****
Connie Collins 336-***-****
Marlene Williams 336-***-****
Trey Rominger 336-***-****
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