Project Manager It

RAMLA AHMED

Seattle, WA ***** 253-***-**** ********@*******.***

OBJECTIVE

Results-driven IT Project Manager with extensive experience in technical program management and cross functional team leadership. Seeking to leverage expertise in project execution, risk management, and digital services to drive successful outcomes.

EXPERIENCE

Digital Services Manager

Pfizer Hybrid

July 2024 – Present

•Oversee digital service initiatives to enhance user experience and operational efficiency across platforms.

•Collaborate with cross-functional teams to implement innovative solutions aligned with business objectives.

•Manage project timelines and deliverables, ensuring alignment with strategic goals and stakeholder expectations.

Global Development IT Project Manager

Seagen Bothell, WA

July 2023 – July 2024

•Led cross-functional project teams, collaborating with Global Development PMs and functional leaders to streamline operations and enhance project delivery.

•Implemented effective project management processes and tools, ensuring clear communication between Tier 2 support and specialized technical teams.

•Developed comprehensive project plans and conducted troubleshooting, maintaining detailed documentation to improve team efficiency and project outcomes.

Video Conference System Lead

Starbucks Seattle, WA

February 2023 – June 2023

•Conducted root-cause analyses of production outages, facilitating swift problem resolution and minimizing downtime.

•Evaluated system enhancements and optimizations, managing Video Teleconferencing (VTC) and Multimedia Streaming Systems to ensure seamless operation.

•Provided Tier 2 support, effectively addressing customer issues through various communication channels and monitoring tools.

Lead End Device Support Specialist

UW Medicine Seattle, WA

November 2022 – February 2023

•Directed the Windows 7 to Windows 10 migration project, ensuring a smooth transition across diverse enduser devices.

•Collaborated with cross-functional teams to troubleshoot technical issues, enhancing project success through effective communication and problem-solving.

•Oversaw hardware integration and system configuration, ensuring optimal performance and user satisfaction.

EDUCATION

Washington Technology University WA

Bachelor of Science in Information Security March 2021

South Seattle College WA

Associates of Arts June 2019

CERTIFICATIONS

Certified Associate in Project Management (CAPM)

Project Management Institute February 2025

SKILLS

•Project Management: Cross-functional team leadership, integrated project planning, effective decision making.

•Technical Proficiency: Technical troubleshooting, systems administration, infrastructure management.

•Risk Management: Identification of program risks, development of mitigation strategies, contingency planning.

•Communication: Strong verbal and written communication skills, stakeholder engagement, compliance.

•Resource Allocation: Cross-functional resource planning, financial analysis, capacity assessments.

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