Operations Infrastrcture Manager II

Richard Glover 410-***-**** *******.*.*******@*****.***

Richard Glover

Sparks Glencoe, MD 410-***-**** *******.*.*******@*****.*** linkedin.com/in/richard-glover-916a3290/

IT Manager

Innovative technical leader with 15+ years of experience aligning operational needs with technology solutions. Adept at leading multi- site teams through mentoring, coordination, and best practice implementation to optimize workflows and impacts. Excellent history of operational management, including budget development and maintenance, expense monitoring, and compliance. PROFESSIONAL EXPERIENCE

NCR Corporation Columbia, MD/Remote

Infrastructure Operations Manager II (2021 - Present) Lead operations through project coordination and technical guidance to support Windows and Linux teams. Create service schedules and coordinate staffing to meet a variety of technical matters, including troubleshooting, administration, maintenance, updating, and migrations across 5 physical data centers and the public cloud space. Administer and support tasks in Azure and GCP. Increase efficiency through automation development and deployment. Manage SSL certificate deployments across web servers and F5 load balancers.

Stand up Virtual Machines, provisioning, and systems administration, supporting business unit transitions to the public cloud by ensuring the fidelity of server infrastructure and implementation of Active Directory

Bolstered operational manageability by leading the transition to cloud-based solutions, eliminating the obstacles caused by physical infrastructure solutions

Captain the meeting of a 99.9% SLA expectation for all environments, data centers, and infrastructure within business units

Foster skill development among team members by providing information training sessions, coordinating with vendors to deliver application and project training, and encouraging the utilization of employee-sponsored professional development

Deploy and maintain administration of Windows Cluster environments for SQL server for VMware KEY RESPONSIBILITIES

Project Coordination & Management Cloud-Based Solution Implementation Team Leadership & Development KEY QUALIFICATIONS

Project Management

Workflow Oversight

Staffing Coordination

Stakeholder Relationship

Management

Policy Development and

Implementation

Technical Leadership

EXPERIENCE SNAPSHOT

Led teams of up to 20 in implementing and supporting data 5 data centers in the United States and Europe and the public cloud space.

Collaborate cross-departmentally to coordinate

operational transitions into the public cloud, maintaining overall server infrastructure.

Fostered team development by supporting staff in obtaining Microsoft certifications and new training opportunities.

“Richard, provided excellent work on the OS/SQL Upgrade project. His involvement made a big difference every step of the way. His knowledge, dedication, extra effort, and patience made him a core team player to make this a successful project.” Pam J., OS/SQL Upgrade Project Richard Glover 410-***-**** *******.*.*******@*****.*** Infrastructure Operations Manager (2004 – 2021)

Oversaw a team of 10 direct reports through assignment coordination and performance management in implementing new systems, software, and services. Led migration efforts for critical on-premises systems to new physical locations and into Azure and GCP. Collaborated with security and compliance teams to verify and validate compliance with industry expectations and internal auditing practices. Created and implemented policies, procedures, and support strategies for efficient incident response and business continuity.

Spearheaded the migration of a data center to a co-loaded facility, coordinating the relocation of 1000 Virtual Machines and 1000 network devices to a managed facility improving team support and capability capacity

Produced $1M in annual savings by implementing new disaster recovery strategies, reducing the need for third-party storage solutions, and reducing the workload for ongoing process administration

Navigated complex stakeholder relationships to negotiate essential budget increases, crafting persuasive arguments for essential technological upgrades and follow-through

Coordinated hard stack end-of-life processes, transitioning data center environment from physical to virtual within a 10-month window

Met an 8-month timeline for bringing an international data center, relocating all virtual machines onto a new hardware stack KEY RESPONSIBILITIES

Process and Efficiency Improvement Strategic Planning Compliance Policy & Practice Implementation TRAINING AND CERTIFICATION

AZ-900 Fundamentals (Training)

AZ-104 Administrator (Training)

Google Cloud Fundamentals (Training)

Essential Google Cloud Infrastructure Foundation (Training) vSphere 7.0 (Training)

Linux Red Hat I (Training)

DevOps Foundation V3.4 – V3.5 (Certified)

DevOps Leader (Certified)

TECHNICAL SKILLS

Azure GCP VCP Linux DevOps VMWare Solar Winds SiteScope Active Directory Virtual Machines SOC II, PCI, ISO 27001 Compliance SLA Alignment VERITAS NetBack Up EMC Data Domain 4800 EMC Data Domain 6300 Data Center Infrastructure Systems Administration

“As our Saturday maintenance window was quickly coming upon us, it was noticed that a problem showed up that would prevent the project from successfully migrating to the new Windows platform. Richard joined a call with MANY others from around the DI team and worked with the team. Through his efforts a solution was found, and we were able to move forward with our Batch migrating from the old Windows servers to the new Windows Servers. This was a big saver for the batch and application team and a great appreciation goes out to Richard for all his work.” Tony R.

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