Lђюѕ Wѕіѡѡюјђџ
**** ***** ******, ********, ** **581 ■ H: 832-***-**** ■ LWhiĴaker101112@gmail.com
Service-oriented multi-tasker with eleven years background in transportation industry. Core competencies include rating, payroll and accounting as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Clerical Customer and Personal Service
Time Management Mathematics
Service Orientation Judgment and Decision Making
Economics and Accounting Administration and Management Accounts Payable, 10/2014 to 01/2017
Cheetah Transportation Systems – Houston, TX
Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks. Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
Calculate and prepare checks for utilities, taxes, and other payments. Code documents according to company procedures.
Driver Payroll, 10/2014 to 01/2017
Cheetah Transportation Systems – Houston, TX
Compute wages and deductions, and enter data into computers. Process and issue employee paychecks and statements of earnings and deductions. Issue and record adjustments to pay related to previous errors or retroactive increases. Provide information to employees and managers on payroll maĴers. Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.
Prepare and process payroll information.
Rating Supervisor, 02/2010 to 01/2017
Professional Summary
Skills
Experience
Cheetah Transportation Systems – Houston, TX
Resolve customer complaints or answer customers' questions regarding policies and procedures. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Compute figures such as balances, totals, or commissions. Develop or update procedures, policies, or standards. Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
Verify accuracy of billing data and revise any errors. Operate typing, adding, calculating, or billing machines. Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.
Review documents such as purchase orders to compute fees or charges due. Resolve discrepancies in accounting records.
Answer mail or telephone inquiries regarding rates or procedures. Update manuals when rates, rules, or regulations are amended. Rating, 02/2009 to 02/2010
Cheetah Transportation Systems – Houston, TX
Verify accuracy of billing data and revise any errors. Operate typing, adding, calculating, or billing machines. Answer mail or telephone inquiries regarding rates, routing, or procedures. IT Assistant, 02/2009 to 02/2010
Cheetah Transportation Systems – Houston, TX
Assist the IT department in seĴing up new computers and monitors. Assist with minor computer system issues.
Customer Service Representative Supervisor, 02/2008 to 02/2009 Cheetah Transportation Systems – Houston, TX
Resolve customer complaints or answer customers' questions regarding policies and procedures. Supervise the customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
Make recommendations to management concerning such issues as staffing decisions or procedural changes.
Customer Service Representatives, 02/2006 to 02/2008 Cheetah Transportation Systems – Houston, TX
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Refer unresolved customer grievances to designated departments for further investigation. High School Diploma: Jun 2003
Friendswood High School - Friendswood, TX
General Studies,
San Jacinto College South - Houston, TX
Education