Front Desk Receptionist

Joshua Stripling

**************@*****.*** 301-***-**** Silver Spring, MD

WORK EXPERIENCE

Aspen Hill Club Feb. 2022 – Present

Front Desk Receptionist/Maintenance Silver Spring, MD

The Aspen Hill Club is the premier tennis and fitness club in Montgomery County, Maryland. (aspenhillclub.com ****@*************.*** 301-***-****).

Responded to phone calls from members regarding club inquiries and issues, as well as resolved problems related to account balances and finances.

Took charge of billing procedures and payment processing, ensuring accuracy and timeliness in financial transactions to maintain smooth club operations.

Communicated with and relayed information to multiple departments to resolve internal problems.

Took the initiative to organize and oversee tennis court reservations, optimizing scheduling efficiency and ensuring seamless experiences for club members and guests.

Actively promoted club programs and services to increase the overall number of customers participating in events.

Engaged with members and guests to inform them about available activities, services, and amenities, thereby enhancing their overall experience.

Given additional responsibilities to maintain the condition of 21 tennis courts and the facilities/grounds (including the condition of the gym equipment).

Mathnasium Dec. 2023 – Present

Instructor Olney, MD

Mathnasium is an educational franchise providing math tutoring services and customized learning plans to students K-12. (https://www.mathnasium.com/ *****@**********.*** 240-***-****)

Provided dynamic instruction in various mathematical topics to students.

Fostered a supportive learning environment to boost student confidence.

Collaborated with colleagues to develop effective teaching strategies.

Monitored individual progress and offered targeted, detailed feedback for improvement to students.

Implemented techniques to address barriers to learning, promoting a holistic approach.

Demonstrated adept multitasking abilities and focus by seamlessly transitioning between students who are working on different levels of ability with a diverse set of lesson plans and problems.

Improved course grades of multiple students in math subjects.

Law Office of Andrew FitzGerald Jan. 2018 – Jan. 2022

Office Assistant Kensington, MD

The Law Office of Andrew FitzGerald is a small law firm with 40+ years’ experience in real estate law closings. (https://www.andyfitzgerald.com/ ********@*******.*** 301-***-****)

Responsible for organizing files spanning multiple years as digitized records.

Provided assistance to managers and handled a variety of tasks.

Maintained office equipment and upkept computer and IT devices as well as provided guidance for managers on how to effectively use both existing and newer programs and software.

Implemented and taught new and more organized data storage techniques improving efficiency of data retrieval.

Received acknowledgement from the owner for outstanding performance at position.

EDUCATION

University of Maryland Global Campus Completion: July 2024

BS Computer Science

Relevant courses in Operating Systems, Algorithm Design, Computer Architecture, Data Structures, Relational Databases, Cyber Security

PROJECTS

AWS

Created a connection to an RDS instance.

Created a table with multiple columns and a primary key on the RDS instance.

Ran an SQL file from an AWS Educate classroom environment and made use of multiple SQL commands and tools in the environment.

Orchestrated automated security incident response workflows using AWS Lambda functions and AWS Step Functions, enabling rapid detection, analysis, and mitigation of security incidents.

Had

Apache NetBeans IDE with Glassfish

Used Java EE7 technologies.

Used JavaDB as the database engine and created a database table that had columns and primary keys.

Created a unique Web database application that used servlets, JSF, and JDBC to connect to JavaDB database.

Algorithm Design

Designed and implemented an efficient algorithm to solve a specific computational problem.

Utilized data structures such as arrays, linked lists, trees, and graphs to optimize algorithm performance and memory usage.

Conducted rigorous testing and analysis to validate algorithm correctness and efficiency, ensuring robustness under various inputs and edge cases.

Employed algorithmic techniques such as dynamic programming, greedy algorithms, and divide and conquer to solve complex problems.

CERTIFICATIONS

Google Cybersecurity Certification: https://coursera.org/share/37877a674de3def9207884b09dca8dbf

Python Programming

Security Information and Event Management (SIEM) tools

SQL

Linux

Intrusion Detection Systems (IDS)

Python For Everybody: https://coursera.org/share/7fc23526f1bb98464702b47366d760e7

Json

Databases (DBMS)

Python Data Structures

UMGC Cybersecurity Bootcamp (in progress)

SKILLS & INTERESTS

Skills: Microsoft Excel, PPT, Complaint resolution, Time management, Communication, Collaboration, Python, Java, SQL, Linux

Interests: Cybersecurity, Software Development, Mathematical Analysis

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