Customer Service Representative

AM

ADRIENNE MORRISON

********@*****.*** 678-***-**** Atlanta, Georgia 30318

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Customer Service

Strong communication

Listening skills

Conflict Resolution

Computer Proficiency

Windows based operation systems

FDR (First Data)

TSYS (Total System Services, Inc)

Logistics Management

Risk Mitigation

Case Management

Process Analysis

Data Analysis

Analytical Thinking

Truist Bank Atlanta, GA

Operations Specialist I

04/2017 - Current

Support Contact Center requests for system access for new hires Act as liaison with Physical Security, Facility Management, Identity & Access Management, as well as Telecom and End User Support Engage in project analyses that have site impacts and make recommendations to leadership

Support Leaders and partners to maintain compliance and facility standards at Truist Contact Center Sites.

SunTrust Bank Atlanta, GA

STOLI Customer Service Representative

03/2014 - 04/2017

Assisted corporate and consumer clients with credit card inquires and balance transfers

Addressed payment and billing issues with clients in order to reach a payment resolution

Handled merchant disputes and make referrals for additional accounts. Home Depot Douglasville, GA

Customer Service Representative

08/2006 - 08/2014

Processed in store customer orders through HD.com

Assisted clients with purchases and returns

Addressed customer service inquiries regarding their will calls and quotes, in accordance with Home Depot's turnaround time

Processed phone sales for business and consumer clients. L-3 Stratis Atlanta, GA

Data Collection Specialist

03/2006 - 10/2012

Collaborated with the Bureau of Labor Statistics to locate, enroll and collect employment data for job openings and labor turnover survey Managed an extensive database of approximately 350 cases, maintained and updated contact information

Liaised computer assisted telephone interviews with the respondent to acquire needed data

Analyzed data for accuracy; generated and maintained logs for completed Summary

Skills

Experience

work assignments and issues encountered during the collection process Trained multiple respondents to report data via web, email and touch tone data entry systems.

NORTHVIEW HIGH SCHOOL Dothan, Alabama

Education and Training

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