Customer Success Manager
Resume:
WILLIAM WERTZ
CUSTOMER SUCCESS MANAGER
CONTACT
********@*****.***
PROFILE
Customer Success Manager, utilizing my 20 years of experience in supporting vehicle telematics hardware and functionality. Leveraging multiple resources and knowledge bases, with gained proficiency to provide comprehensive support to a customer base. My goal is to increase functionality implementation, engagement, and retention rates while delivering exceptional results and exceeding goals for the company.
SKILLS
Customer Management
Communication
Problem Solving Creativity
Resource Management
EXPERIENCE
Account Executive, US Fleet Tracking
2025
Remote-based sales executive. Primarily generating leads in multiple Service Fleet markets to provide GPS based fleet management. Focusing on service with a strong background in hardware to provide custom system deployment for maximum safety and value to the customer.
Customer Success Manager, NetraDyne
2021 - 2023
Designed and executed implementation pathways while supporting application functionality adoption. Managed and grew optimization of data in promoting safe operation of vehicles through reporting, scoring, and feedback tools. Facilitated cross-functional teams to develop and execute integrated customer support strategies to address unique items to meet stated objectives.
Senior Field Customer Success Representative, Omnitracs, LLC
2003 – 2021
Managing multiple facets of account management from hardware inventory and management to operational training support for both administrative and end user teams. Identification and engagement with key stakeholders in multiple departments for ensuring achievement of stated goals for system operation. Participation in product and document development to address both internal and external parties.
Operations Manager, Baker Hi-Way Express
1998 - 2003
Direct day-to-day operator and load acquisition to maximize available equipment for maximum revenue. Interaction and participation in multiple departments for ensuring the safe, efficient, and complete operation of the organization.
EDUCATION
Ohio State University
BS School of Natural
Resources
March 1994
Colorado Mountain College
Law Enforcement
Certificate
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