Service Representative Patient

XZAVIA

HALL

McDonough, GA *****, 503-***-****, ***********@*****.***

PROFESSIONAL SUMMARY

Personable Patient Service Representative skilled in managing expectations with prompt information and clear communication. Offers great people skills, knowledge of facility operations and detail-oriented approach to documentation. Team-oriented with strengths in time management and multitasking.

SKILLS

•Check-in coordination • Appointment scheduling • HIPAA compliance

•Epic. • Medical insurance verification • Financial tracking

•• Budget administration • Report preparation • Team leadership

•• Schedule management

EXPERIENCE

Lead Patient Service Representative December 2019- 2022

Southeast Medical Group Stockbridge, Georgia

•Oversaw front desk operations, including lobby maintenance, patient check-in, and general office reception.

•Set up patients for appointments with benefits verification, referral processing, and insurance authorizations.

•Collected payments and updated accounts with current payment information.

•Instructed on different steps and obtained missing information to help patients complete important applications.

•Utilized Systems for Check in such as Epic, EMR and systems with Citrix

Patient Service Coordinator Jan 2022 -

Woman’s Imaging Specialist Atlanta, Georgia

•Handled wide-ranging administrative tasks, including typing, word processing and data entry.

•Supported operations by handling office communications, organizing materials and setting schedules..

•Delivered range of basic and advanced clerical support for daily and special project needs.

•Maintained data integrity, keeping accurate and concise documentation of patient-related interactions.

•Answer calls, schedule appointments and coordinate registration.

EDUCATION

High School Diploma Recipient May 2019

Eagles Landing High School, McDonough, Georgia

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