Customer Service Operations Manager

ASHER CHARLES KENNETH

Oshawa, Ontario • 289-***-**** • ******************@*****.***

DETAIL-ORIENTED MATERIALS DEPARTMENT MANAGER

Vendor Relations Specialist • Operations Supervisor • Operations Manager • Procurement Manager

Vendor Performance Evaluation • Vendor Management • Strategic Sourcing

Enhanced Customer Service • Procurement Expertise • Effective Problem-Solving

WORK EXPERIENCE

Wendy's restaurant ; Toronto, CA 2023-02-012023-12-04

Shift Supervisor

• Implemented a cleaning protocol and ensured that the store and equipment were cleaned

and sanitized

• Trained staff to deliver quality customer service and to keep a positive, happy attitude.

• Responsible for complete Supervision of staff and ancillary staff on Shift.

• I managed complete purchases of ovens, grills, and frying machines.

• Responsible for all inventory control and managing refill updates.

• Interacted with all customers and built relationships with them.

• Ensured there was high-quality cleanliness always maintained.

• regularly.

Western Hut Pizzeria; Oshawa Sep 2022 - Feb 2023

Store Manager

• Streamlined HR/Admin tasks: staff recruitment, attendance management, payroll

processing, cash collection, bank deposits, and end-of-day accounting validations.

• Orchestrated efficient ordering and strategic display of promotional materials while

contributing innovative campaign ideas to boost advertising efforts.

• Built strong relationships with suppliers and customers to promote a harmonious business

atmosphere.

• Navigated customer/supplier escalations efficiently, ensuring resolution and satisfaction.

• Scrutinized requisitions, quotes, and deliveries to ensure accurate store purchasing.

• Initiated onboarding for new staff, including exceptional customer service training.

• Spearheaded store operations, ensuring smooth and efficient processes.

ACK Hotel Supply; Dubai Sep 2012 - Dec 2021

Manager Purchasing Procurement And Logistics

• Supervised dedicated employees and streamlined all Purchasing & Procurement

department activities, including the management of reports and budgets.

• Managed inventories effectively while maintaining accurate purchase records in

collaboration with the store/warehouse/storekeeper team.

• Enforced firm's Procedures and Policies strictly in Purchasing and Procurement

departments.

• Verified quotation requests to vendors, ensuring specifications were accurately met.

• Researched potential suppliers thoroughly, maintaining superb vendor relationships.

• Developed plans and issued Local Purchase Orders for material supply procurement.

• Reviewed and analyzed approval requests; authorized corresponding purchases.

IFA Hotels and resorts group; Dubai Dec 2009 - Aug 2012

Operations Head Manager Purchasing Procurement And Logistics

• Managed and maintained 14 buildings with over 5,000 apartments; supervised concierge,

housekeeping, and ancillary staff daily.

• Served as intermediary among Assistant Purchasing Manager, Purchasing and

Procurement Coordinators, Receiving Agents/Storekeeper, Store Supervisor, and F&B Cost

Controller.

• Administered all essential functions of the Materials Department including staffing,

comprehensive training initiatives and efficient execution of related duties.

• Managed purchasing functions: quotations, quality assurance, availability checks,

documentation.

• Negotiated competitive bids for optimal product sourcing and purchasing for hotel needs.

• Monitored vendors for quality by enforcing standard purchasing specifications.

• Implemented stringent purchasing policies and systems per company standards.

Mohammad Omer Bin Haider Group; Dubai Feb 2005 - Nov 2009

Group Manager Purchasing And Procurement Operations

• Streamlined Purchasing Procurement and Logistics operations, significantly enhancing cost-

effectiveness, efficiency, and adequacy of the purchasing process.

• Supervised teams in purchasing, operations, logistics for company standard adherence.

• Facilitated vendor communication to resolve queries and optimize purchasing process.

• Served as Chairman's advisor; actively participated in all company policy decisions.

• Collaborated on an initiative significantly cutting costs across all departments.

• Managed tender invites/submissions diligently, following chairman's directives.

• Adapted purchasing strategies responsively to fluctuating market conditions.

Prior Experience: The Oxford School, Front Desk Manager/ Administrator

EDUCATION

TECHNOLOGIES, CERTIFICATIONS

Technologies: Microsoft Outlook, Google Docs, Zoom, Skype, Google Drive

Certifications: Bachelors in arts from Karachi University in Pakistan • Certified Food Handler - valid

until November 2027 • Valid Ontario Driving License holder. • Certified Food Handler

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