Program Manager Continuous Improvement

Patricia [Last Name]

Email: [Your Email] Phone: [Your Phone] Location: Near Winston-Salem, NC LinkedIn: [Your LinkedIn URL]

Professional Summary

Experienced Lean-Agile leader and SPC-certified Agile Coach with a proven track record of guiding organizations through Agile transformations. Skilled in implementing Kanban systems, facilitating Agile practices across diverse teams, and using data-driven insights to optimize delivery. Empathetic mentor known for cultivating Agile mindsets, improving value streams, and enabling continuous improvement across technology and business functions.

Core Competencies

• Lean-Agile Coaching & Transformation

• SAFe Program Implementation (SPC)

• Kanban & Flow Metrics (WIP, Cycle Time, Lead Time)

• Team Mentoring & Agile Mindset Development

• Jira & Confluence Expertise

• Change Management & Cross-functional Leadership

• Value Stream Mapping

• Stakeholder Influence & Continuous Improvement

Professional Experience

Senior Program Manager / Agile Coach SAIC 2021 – Present

• Spearheaded Lean-Agile practices across cloud migration programs, mentoring technical and business teams to adopt Kanban systems for improved visibility and flow.

• Coached cross-functional teams on Agile principles, driving improved throughput, reduced cycle times, and enhanced stakeholder engagement.

• Partnered with leadership to develop value stream-aligned KPIs and optimize resource utilization across multiple programs.

• Led quarterly PI planning, retrospectives, and workshops focused on instilling a growth mindset and Agile best practices.

Program Manager / Agile Facilitator MetLife 2011 – 2021

• Managed concurrent mission-critical projects involving transitions from on-prem to cloud-based environments.

• Served as Agile facilitator for 10–15 projects, working closely with Product Owners and technical teams to drive Agile adoption across departments.

• Implemented Kanban workflows in enterprise tools, enhancing transparency and cycle time tracking.

• Conducted coaching sessions to embed Lean principles and improve delivery outcomes.

• Collaborated with MetLife Bank and external partners including State Employees Credit Union and Fidelity Investments.

Education & Certifications

• Master of Social Work (MSW), [University Name]

• Bachelor of Social Work (BSW), [University Name]

• SAFe Program Consultant (SPC)

• Professional Scrum Master (PSM)

• Jira & Confluence Power User

• Ongoing Learning: AI Tools, Value Stream Mapping, Advanced Kanban Practices

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