Supply Chain Business Process

MIKE MARVEL

404-***-**** *********@*****.*** Atlanta, GA

TECHNOLOGY & BUSINESS PROCESS TRANSFORMATION

Proactive and Strategic Director: Track record of delivering results and enhancing organizational value through technology, business process transformation, and execution. Possesses strong communication and facilitation skills, with the ability to translate technical concepts into business terms, resolve cross-departmental issues and inform top-level decision-making. Known for operating with high emotional intelligence, customer obsession, intellectual curiosity, and the ability to drive positive organizational outcomes. Reputation as an inspirational leader and motivational mentor with a passion for developing high-caliber management and delivery teams. Career of revenue growth exceeding $1.5B while attaining $500M+ in cost savings.

KEY SKILLS & COMPETENCIES

Budget Management Benchmarking Forecasting & Analysis Campaign Strategies Change Management Strategic Initiatives Process Improvement Team Building Quantitative Analysis Business Metrics (KPIs) Account Management Negotiation Customer Requirements Customer Experience M&A Regulatory Compliance PROFESSIONAL EXPERIENCE

GLOBE L I FE Atlanta, GA 2023 – PRESENT

Agency Director

Designed a go-to market sales strategy for two offices and coordinated people management strategy including management of 15+ individuals to deliver benefits packages for our clients. Continuously analyze sales data, identify areas of opportunity, and develop insights to drive sales growth.

Top Case closer for the past 4 straight fiscal quarters increasing annual premium overall for the year by 41%

Promoted 7 team members while improving the retention rate of agents by 21%

Led service delivery of accounts by increasing active coverages by 33% through superior customer service AMAZON Atlanta, GA 2022 – 2023

Supply Chain Analytics Associate

Designed supply chain analytics strategy, technical implementation, and people management strategy including management of 75+ individuals to deliver inbound and outbound operations. Continuously analyze data, identify trends, and develop insights to drive improvement in supply chain operations.

Shattered every inbound record for each shift and overall for the day by 19%

Promoted 11 team members while improving the rotation rate by 7% (Q4,2022 & Q1,2023)

Led delivery of AI conveyor system to increase throughput which is forecasted to reduce overall expenses by 23% SEARCH DISCOVERY Atlanta, GA 2020 – 2022

Client Services Director

Hired to develop a Cloud Data Practice within digital measurement, including analytics strategy, technical implementation, tag management, and reporting. Provided guidance to clients on technology investments based on their maturity level. Worked with publishing and eCommerce clients with specific focus on providing web analytics services as a "pure-play" consultancy.

Increased marketing revenues across portfolio by 21%

Identified clients’ additional service needs and applied offerings, leading to portfolio growth from $8M to $13M

Provided consulting support to assist in marketing spend to ROI improving portfolio revenues by 8%

Made Search Discovery a Google Premium Sales Partner, 1 of 8 companies in the country to attain this partnership MORGAN FRANKLIN CONSULTING Atlanta, GA 2019 – 2020 Director BI and Analytics

Designed roadmaps for marketing groups to maximize ROI, including planning, development, execution of marketing campaigns. Developed plans for product technology selection, decisioning platforms, and roadmaps to execute for clients. Oversaw design of strategy communications on project status, forecasting, participated in monthly business reviews, and managed $20M budget.

Increased revenues by 11% during tenure, including landing 6 new technology deals valued at $2M MU- S IGMA Atlanta, GA 2018 – 2019

Regional Head

Recruited to serve as the Regional Head to support and grow $30M portfolio across Financial Services, Retail, and CPG.

Elevated business growth by 17% while retaining 98% of clients

Increased the retail portfolio business by 26% YoY by spreading out the analytics for differing business units

Contributed to increase of the CPG business by 7% through up-selling supply chain analytics support work MIDTOWN CONSULTING GROUP Atlanta, GA 2016 – 2018

Client Services Director

Served as client services director with specific focus on expanding sales growth within new IT and business initiatives. Helped leading organizations achieve a competitive advantage through the proper alignment of technology, personnel, and business strategy.

Cultivated new business which doubled pipeline of business growth from $15M to $30M during tenure TEKSYSTEMS Atlanta, GA 2011 – 2016

Global Delivery Director [2013 – 2016] National Director, Healthcare Delivery [2012 – 2013] Delivery Manager [2011] Recruited to serve as a business development executive charged with expanding service capabilities within existing accounts through identification of new IT and business initiatives. Promoted to roles with increasing responsibility based on previous performance. Accountability for $30M+ P&L within Southeast delivery division, as well as 6 direct reports, 18 indirect reports, and 200+ personnel supporting the division’s engagements.

Increased division revenues by 295% ($8.1M to $32M)

Handpicked by senior management to reorganize the Southeast Delivery division, growing a stagnant business into a high-performing group with 24 personnel and 29 active engagements in under 2 years

Deployed 90 resources and built delivery teams to resolve a highly complex healthcare client business problem that turned around a troubled account, increasing revenues by $70M within 3 years

Developed a strategic plan and aggressive implementation schedule to transform a healthcare client business and deployment model for HITECH compliance, saving $100M+ in fines and $200M+ in Medicare payments ADDITIONAL EXPERIENCE

Senior Manager, Operations & Analytics THE HOME DEPOT Atlanta, GA Director FTI CONSULTING Atlanta, GA

Senior Consultant KPMG Atlanta, GA

Senior Consultant ARTHUR ANDERSEN Phoenix, AZ

EDUCATION

Bachelor of Science (BS) in Finance – NEW MEXICO STATE UNIVERSITY Project Management Institute Professional in Business Analysis (PMI-PBA) Project Management Professional (PMP) and IT Infrastructure Library (ITIL) Certifications TECHNOLOGY

Microsoft Office Suite, Project, and Visio R and R Studio Python Adobe Analytics Suite Google Analytics APIs Linux Red Hat 5 AIX J2EE technologies (Servlets, Java Server Pages, JSTL, JMS) Scripting Languages (Korn, Bash, Perl) Oracle SQL XML XML Parsing ANT Bootstrap Test Driven Development Agile Methodologies XSLT/FOP iOS Android JavaScript Adobe Analytics Tableau Data Lakes MS SQL

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