Scrum Master Agile Delivery

PATRICIA C. VELAZQUEZ

951-***-**** · Email: ********.*.*********@*****.*** · LinkedIn: https://www.linkedin.com/in/patriciavelazquez1 SUMMARY

Certified Scrum Master with over 15 years of experience leading Agile delivery across federal, healthcare, and enterprise systems. Proven track record facilitating Agile ceremonies, enhancing team velocity, eliminating blockers, and delivering high-impact digital transformations. Deep expertise in Salesforce Health Cloud, CRM integration, CMS compliance, and Agile governance. Effective cross-functional leader skilled in aligning stakeholders, coaching teams, and managing complex releases. Trilingual, metrics-driven, and highly adaptable in hybrid work environments.

Key Skills

● Agile Delivery & Scrum Facilitation

● SAFe Methodology & Scaled Agile Practices

● Sprint Planning & Execution

● Team Coaching & Servant Leadership

● Stakeholder Management & Engagement

● Risk Identification & Issue Resolution

● Release Management & Deployment

Coordination

● Jira & Confluence (Agile Metrics & Reporting)

● Salesforce Health & Service Cloud Delivery

● CMS Compliance & Federal Regulatory Alignment

● Cross-functional Team Leadership

● Continuous Improvement & Retrospective

Actioning

CERTIFICATIONS

● SAFe Scrum Master – Scaled Agile

● SAFe Release Train Engineer – Scaled Agile

● Leading SAFe – Scaled Agile

● Advanced Scrum Master – Scrum Alliance

● ICAgile Certified Professional – ICAgile

● PMP (Expected Q4 2025) – PMI

PROFESSIONAL EXPERIENCE

Booz Allen Hamilton 2022 - Present

VA Health Connect CRM Project - Senior Consultant (Product Owner/Scrum Master)

● Led Agile delivery across two Scrum teams for Salesforce Health and Service Cloud deployments in a major federal healthcare system.

● Facilitated all Scrum ceremonies, enabling iterative releases aligned with intake, care coordination, and telehealth objectives.

● Supported real-time EHR integration with Salesforce, reducing manual workflows and improving clinical data access.

● Partnered with Product Owners to prioritize backlogs and maintain sprint cadence, improving velocity and stakeholder satisfaction.

● Produced Agile reporting via Jira and Confluence, increasing transparency for delivery leads and program leadership.

Booz Allen Hamilton 2021 - 2022

CMS Consolidated Appropriations Act (CAA) - Project Business Analyst

● Managed Agile delivery for the No Surprises Help Desk (NSHD), translating regulatory policies into product requirements.

● Groomed epics and user stories with CMS stakeholders, aligning backlog priorities with federal mandates.

● Led Agile ceremonies across cross-functional teams to ensure timely releases and compliance readiness.

● Developed Jira dashboards and sprint reports to provide executive-level delivery insights.

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Booz Allen Hamilton 2020 - 2021

Project Deputy, Directed Energy Innovation Program

● Oversaw lifecycle delivery of innovation-focused federal tech projects, achieving 100% milestone adherence.

● Created actionable roadmaps from high-level strategy and coordinated delivery with engineering, legal, and vendor partners.

Apex Systems 2020 - 2021

Scrum Master (Subcontractor, U.S. Census Bureau)

● Directed Agile planning and delivery for national survey data operations under tight federal timelines.

● Led backlog management, sprint ceremonies, and release planning for multiple data teams.

● Implemented QA and process improvements that increased data release reliability and compliance.

● Delivered cross team collaboration and risk mitigation in a mission critical, high pressure environment. CPMC Corps 2019 - 2020

Project Coordinator (Subcontractor, U.S. Census Bureau)

● Supported backlog management and sprint reporting for federal data platform; improved team visibility and planning accuracy.

● Analyzed PMO outputs to provide delivery health insights; recommended improvements to cross team coordination workflows.

● Monitored delivery metrics and sprint performance; identified delivery bottlenecks and supported backlog transparency.

VETS America (Deloitte) 2016 - 2018

Business Analyst, Department of Veteran Affairs

● Led Agile requirement sessions with senior federal stakeholders to support the Veterans Benefits Management System (VBMS).

● Authored user stories, diagrams, and business rules for Scrum development teams.

● Collaborated with VA leadership to develop and implement intake and prioritization workflows for new projects.

ADDITIONAL EXPERIENCE

Consultant, Inter-American Development Bank 2015 - 2016

● Advised on trade policy and integration strategies in Latin America; authored policy briefs and led technical discussions.

Consultant, USC Sol Price School & Fundação Getúlio Vargas 2013

● Developed transportation and urban revitalization recommendations for Rio de Janeiro’s Olympic infrastructure planning.

Analyst, JP Morgan Chase 2010 - 2011

● Delivered financial analysis and systems migration reporting for mortgage operations. EDUCATION

Master of Public Policy & Management University of Southern California (USC), Los Angeles, CA - 2013 Bachelor of Arts in Economics University of California, Riverside - 2009 Study Abroad: Spanish Literature Universidad Complutense de Madrid - 2008 TECHNICAL SKILLS

Tools: Salesforce Health & Service Cloud, JIRA, Confluence, Tableau, STATA, SAS, R, SQL, Microsoft Suite (Excel, PowerPoint, Visio, Word, SharePoint)

Clearance: U.S. Secret Clearance - Active 10 years

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