Data Entry Customer Service

Rebeca Lulusa

+1-678-***-**** ************@*****.*** Grayson, GA

Summary

21+ years of working with clients, customers, and patients while growing in knowledge and experience from a variety of diverse environments. Able to learn quickly and adapt easily, always motivated to be a better version of myself by helping others in any way I can.

Work experience

Auto Claims Associate

State Farm Mutual Automobile Insurance Company - Lawrenceville, GA

• Took incoming Auto claims and filed Initial Loss Reports

• Handled and adjusted simple loss reports to set up for repairs and rentals

• Expressed extreme empathy with overwhelmed and emotional customers who just

experienced loss.

• Efficient in other departments as called upon for assistance

Patient Access Specialist

Gwinnett Medical Center

• Data Entry

• Interviewed patients for general and geographical information

• Answered questions about billing and registration

• Assisted nurses and doctors to register patients in critical conditions

• Assisted patients and families with interpretation needs English/Romania • Updated information when needed to ensure safety and accuracy

Customer Service Representative II

Primerica Life Insurance - Duluth, GA January

• Assist clients with questions, concerns, and changes on their life insurance policies • Answered and accurately transferred in-coming calls at the main switchboard

• Assisted with agent line to assist Primerica agents with billing questions

• Assist NBL assistance line for clients in NY.

• Updated beneficiaries on Mainframe when archived using fiche

• Closed out tele-cancellation requests

• Able to answer and keep record of over 100i0 calls a month

Education

Diploma

Diploma

Grayson High School 2004

Some college completed

GWINNETT TECH 2010-2012

GA GWINNETT COLLEGE 2013-2014

Skills

Translation

Translation Salesforce

Salesforce Operating Systems

Operating Systems Interpretation

Interpretation Sales

Sales

Computer Networking

Computer Networking Microsoft Powerpoint

Microsoft Powerpoint Hospitality

Hospitality Microsoft Access

Microsoft Access Data Entry

Data Entry

Cash handling

Cash handling Medical terminology

Medical terminology Typing

Typing

Account management

Account management Cash register

Cash register Windows

Windows Customer service

Customer service

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