Information Technology It Support

Noah Higgins

Cottleville, MO ***** 636-***-**** ***********@*****.*** linkedin.com/in/noahhiggins

Objective

Dedicated Information Technology student at Ranken Technical College pursuing CompTIA A+, Security+, AWS Cloud Practitioner, Cisco CCNA certifications, and AI certifications. Seeking the Junior IT Support Engineer position to apply skills in hardware/software troubleshooting, network configuration, and customer support to deliver reliable IT services and contribute to innovative cloud and cybersecurity solutions.

Education

Associate of Technology in Information Technology (In Progress)

Ranken Technical College, Wentzville, MO

Relevant Coursework: Networking Fundamentals, Hardware and Software Troubleshooting, Cloud Computing, Cybersecurity Basics

Tools: Cisco Packet Tracer, Windows/Linux Environments

Member, Phi Kappa Chi

High School Diploma (July 2023)

Francis Howell Central, Cottleville, MO

Completed Advanced Computer and Math Curriculum

Member, Arete Student Athlete Association and DECA

Certifications (In Progress)

CompTIA A+ (Expected 2025)

CompTIA Security+ (Expected 2025)

AWS Cloud Practitioner (Expected 2025)

Cisco Certified Network Associate (CCNA) (Expected 2025)

Technical Skills

Hardware & Software: Troubleshooting desktops, laptops, and peripherals; Windows OS support

Networking: Basic TCP/IP, VLAN configuration using Cisco Packet Tracer

Cloud: Familiarity with AWS services (EC2, S3, IAM) through coursework

Cybersecurity: Understanding of basic security principles (risk assessment, endpoint protection)

Tools: Cisco Packet Tracer, MS Office, Active Directory (introductory)

Documentation: Support ticket tracking and system configuration logs

Other: Webpage Design, Graphic Design (Adobe Photoshop)

Professional Experience

Dietary Aide

Lutheran Senior Services, Weldon Spring, MO

October 2023 – Present

Provided Tier 1-level support by addressing resident technology queries (e.g., tablet and Wi-Fi issues), resolving 95% of concerns promptly.

Collaborated with kitchen and IT staff to ensure operational efficiency during late-night shifts.

Documented resident feedback and technical issues, improving service delivery processes.

Demonstrated adaptability by managing high-pressure closing duties for kitchen and dining areas.

Team Member

Rookies Bar and Grill, New Town, MO

July 2018 – Present

Delivered exceptional customer service, achieving a 90% satisfaction rate through effective problem-solving.

Coordinated with team members to troubleshoot point-of-sale (POS) system issues, reducing downtime by 20%.

Maintained accurate documentation of sales and inventory, streamlining nightly closing procedures.

Recognized for strong work ethic and quick learning in a fast-paced environment.

Achievements

Achieved 95% customer satisfaction rating as Dietary Aide at Lutheran Senior Services.

Voted by peers for outstanding work ethic at Rookies Bar and Grill.

Active member of DECA, developing teamwork and leadership skills through competitive events.

Recognized at Ranken Technical College for adaptability and commitment to IT studies.

Additional Information

Availability: Flexible for hybrid work and on-call rotations.

Interests: Passionate about emerging technologies in networking, cloud, and cybersecurity.

Contact this candidate