Customer Service Data Entry

Traci R. Dangerfield

*** ******** ****** **********, ** 75081

214-***-**** *************@*****.***

Professional Summary

Resourceful and detail-oriented professional with over 10 years of diverse experience in customer service, healthcare administration, call center operations, and transportation services. Adept in medical billing and coding, Medicare/Medicaid claims, appointment scheduling, insurance verification, and high-volume call handling. Licensed insurance agent in 15 states with a proven ability to provide empathetic, client-focused service. Skilled in Microsoft Office, data entry, HIPAA compliance, and multi-line phone systems. Strong communication and interpersonal abilities with a proactive, team-driven attitude.

Core Competencies

Medical Billing & Coding (ICD-9, CPT, HCPCS)

Insurance Claims Processing

Medicare & Medicaid Expertise

Appointment Scheduling

Data Entry (3540 WPM)

Microsoft Office Suite

Call Center Operations (Inbound/Outbound)

Multi-Line Phone Systems

HIPAA Compliance

Customer Service Excellence

Transportation & Delivery Services

Professional Experience

Licensed Insurance Agent

Tranzact Insurance Remote

May 2024 December 2024

Licensed to sell Medicare Advantage policies in 15 states. Provided personalized insurance guidance with empathy and clarity. Helped clients make informed healthcare decisions tailored to their needs. Customer Service Representative

Maximus Remote

January 2022 January 2024

Supported various healthcare enrollment campaigns. Assisted clients with plan selections, appointment scheduling, and general inquiries. Maintained professionalism and accuracy in a fast-paced environment. Patient Support Representative

Change Healthcare (via REMX Staffing) Remote

January 2015 August 2016

Handled high-volume inbound calls.

Scheduled womens health appointments and processed medication refills. Verified insurance and routed calls to appropriate departments. City Carrier Assistant

United States Postal Service Dallas, TX

April 2017 October 2019

Delivered mail and packages on established routes. Ensured timely, secure delivery across diverse neighborhoods. Managed package organization and documentation.

Customer Support Representative

Federal Reserve Bank (Part-Time) Dallas, TX

July 2016 April 2017

Assisted customers with setting up direct deposit services. Provided accurate account support with attention to detail and customer courtesy. Education

Everest College Dallas, TX

Medical Billing and Coding Certificate, 2007

University of Phoenix

Attended, 2016

Paul Quinn College Dallas, TX

Attended, 19921993

James Madison High School Dallas, TX

High School Diploma, May 1992

Additional Experience

Professional Driver

Provided transportation services for DART, USPS, and private clients. Ensured safety, punctuality, and professional service across all assignments. Technical Skills

Microsoft Office (Word, Excel, Outlook)

Data Entry & Typing (3540 WPM)

Multi-Line Phone Systems

Electronic Medical Records (EMR)

Medicare/Medicaid Billing Systems

Certifications & Licenses

Licensed Insurance Agent Medicare Advantage (15 States) HIPAA Training Certification

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