Customer Service Representative
Resume:
Virgen M. Ortiz
Jacksonville, FL 32211
**********@*****.***
Summary:
● Over eleven years customer service experience.
● Demonstrated strong people and communications skills.
● Eleven years retail experience in a clothing and goods store.
● Skilled in various aspects of running a store, such as front-end cashiering, training,
promotions, etc.
● Experience coaching, leading and motivating staff, while upholding
company guidelines and quality standards.
● Strong training and leadership skills.
● Effective time management.
● Bi lingual, speaking and writing in English and Spanish fluently.
● Proficient with computers.
Professional Experience:
-Valu Vision (Optical Technician)
Jacksonville FL
09/2014 Present
● My duties include, but are not limited to: checking in patients when they arrive, preparing
the exam room for patient/doctor arrival, decontaminating the exam room after each
patient exam is complete, answering calls from patients and taking appointments. Check
the vital signs of the patient before each exam.
-Sports Authority (Customer Service Representative)
Jacksonville, FL
09/2002 12/2013
● Liaised between outside vendors and the public regarding the store and merchandise.
Answered inbound calls.
● Cultivated positive and friendly customer service relationships with the customers.
Resolved customer issues and complaints with tact.
● Trained and developed new hire associates. Motivated team to
maintain quality customer service and safety standards in the work environment.
● Balanced cash drawer deposits and assisted with cashier transactions.
● Ensured store coverage and promotion of merchandise in all sporting departments.
Education:
Atlantic City High School Diploma Atlantic City, NJ 1992
References: Available upon request
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