Customer Service Team Member

KIMBERLY A. ROLAND

DeKalb, IL 224*-***-**** **********@*****.***

SUMMARY OF QUALIFICATIONS

Hardworking and motivated team member with dependable experiences • Manages time effectively to ensure deadlines are met and works well as a team player and individual contributor • Communicates effectively so that all parties are informed • Consistently provides excellent customer service PROFESSIONAL SKILLS

• Organization

• Communication

• Goal Orientation

• Coordination

• Critical Thinking

• Problem Solving

• Analysis

• Communication

• Leadership

• Detail Focus

• Collaboration

• Dependability

PROFESSIONAL EXPERIENCE

Johnson Controls/Adient Sycamore, IL

Assembly Line Operator January 2018 – January 2023

• Combined all parts/hardware needed to assemble seats for Chrysler vehicle production

• Trained, mentored, and observed new employee performance

• Cross-trained to provide assistance and backup as needed by management

• Investigation team member tasked with decreasing and recording employee accidents

• Collaborated with management to plan and implement preventative safety procedures Licensed Forklift/Tugger Operator January 2011 – January 2017

• Interacted productively with co-workers and mangers to exceed performance expectations

• Ensured required components were pulled and stocked as needed for daily production levels

• Delivered part components to production assembly line in a timely and coordinated manner

• Filled, emptied, and operated vehicle within limits and inspected to ensure safe operation

• Proactively communicated workplace needs, scheduling, quality and safety issues Unified Wire & Cable DeKalb, IL

Billing Specialist January 2005 – January 2011

• Coordinated warehouse workers and carriers for daily shipments

• Completed daily shipping, batching and invoicing of orders

• Provided excellent customer service on inbound and outbound calls

• Created bills of lading and NAFTA Certificates

• Managed function with operational awareness and inventory controls EDUCATION

A.A.S. – Marketing & Management – Kishwaukee Community College Malta, IL TECHNICAL SKILLS

Software: Microsoft Word, Excel, PowerPoint, Outlook; Google Docs, Sheets, Slides, Calendar, Gmail Social Media: Snapchat, Instagram

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