Customer Service Inventory Specialist

S E Q U A N A B E L L

C U S T O M E R S E R V I C E & I N V E N T O R Y P R O F E S S I O N A L

S T R O N G T E A M L E A D

Dallas, TX *******.****@******.*** 214-***-****

PROFILE

Experienced and motivated customer service and inventory professional with a strong background in warehouse operations, client support, and team collaboration. Proven ability to lead by example, manage tasks efficiently, and resolve conflicts with professionalism. Skilled at building rapport with customers, coordinating teams, and improving process flows to enhance service and productivity. EXPERIENCE

Lead Inventory Specialist

Capstone Logistics - PepsiCo Dallas, TX Jun 2024 - Present

Serve as Lead Inventory Specialist, guiding a team of 10+ team members in organizing and directing pallet placement for soda products and other inventory.

Provide leadership in daily operations, ensuring accuracy and productivity in a fast-paced warehouse environment.

Coordinate the efficient flow of products by assigning dock locations and supervising team execution.

Ensure inventory accuracy by performing routine cycle counts, verifying stock levels, and reconciling discrepancies.

Operate forklifts and pallet jacks to assist with product movement and mentor new team members on safe equipment usage.

Promote cleanliness and organization by leading sanitation efforts, including cleaning trailers, disposing of waste, and enforcing safety standards.

Collaborate with logistics and warehouse management to improve workflow and prevent inventory loss. Store Assoicate (Bakery, Deli, Apparel, Cashier)

Walmart Desoto, TX Jun 2017 - Jul 2024

Delivered friendly, personalized customer service across multiple departments, resolving inquiries and complaints efficiently.

Provided leadership by mentoring new associates and supporting team efforts during peak hours.

Demonstrated attention to detail while maintaining food safety, accurate labeling, and store cleanliness.

Managed POS transactions, balanced registers, and supported team leads with day-end financial reporting. Direct Staff Professional

Evergreen Life Services Bossier City, LA Apr 2017 - Sep 2023

Led daily living support for individuals with disabilities, maintaining strong relationships with clients and families.

Followed care plans, administered medication, and communicated condition updates to the care team.

Maintained a high level of customer care and empathy in emotionally challenging situations. Cycle Counter

Johnstone Supply Lancaster, TX Mar 2022 - Aug 2022

Took initiative to identify inventory discrepancies and recommend process improvements.

Partnered with warehouse leads to support inventory training and maintain count accuracy.

Helped troubleshoot stock issues, contributing to overall inventory team efficiency. OBC (Order Builder/Checker)

Atlanta Bonded Warehouse Irving, TX Mar 2021 - Aug 2021

Collaborated with coworkers to build and verify large customer orders accurately and on time.

Maintained professionalism while reporting discrepancies to supervisors for resolution.

Contributed to a positive and organized team environment with strong communication and peer support. Audit Order Puller

Southwest Molding Dallas, TX May 2019 - May 2021

Acted as a quality control lead for outbound orders, ensuring shipment accuracy.

Collaborated with inventory and warehouse teams to resolve audit issues and streamline order flow.

Maintained clear records and provided feedback to management on process improvements. EDUCATION

High School Diploma

Airline Highschool Bossier City, LA Graduated: May 2000 CERTIFICATIONS & LICENSES

Certified Forklift Driver

Capstone Logistics

Certified Pallet Jack Driver

Capstone Logistics

SKILLS

Customer Service • Auditing • Quality Management • Order Picking • Triage • Inventory Control • Detail Oriented • Active Listening • Pallet Jack Operation • Forklift Operation • Team Collaboration • Time Management • Cycle Counting • Point of Sale (POS) Systems • Problem Solving • Conflict Resolution

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