Project Manager It

Vinay Kumar Ganji Krishna

Email: ************.**********@*****.*** Phone: +1-678-***-****

LinkedIn: LinkedIn

Highly motivated and results-oriented IT Project Manager with 13+ years of experience in designing, building, and implementing CRM solutions, particularly Siebel. Proven ability to lead and manage cross-functional teams in successful project delivery, focusing on large-scale deployments and data migrations. Skilled in Agile methodologies and SDLC, with a passion for innovation and fostering collaborative environments for optimal project outcomes. Seeking to leverage expertise in modernizing contact centers and CRM systems to support the federal government. Technical Skills

• Privacy Regulations: HIPPA, GDPR

• Architecture: Microservices, SOA, Enterprise Architecture

• Data Management: Oracle Database (8i, 10g, 11g), SQL, Data Warehousing, MDM (Siebel)

• Integration: Web Services (RESTful APIs), EAI, Middleware (Tibco, SAP PI)

• Programming Languages: eScript, VB Script, JavaScript, jQuery, PL/SQL, Python

• Development Tools: Siebel Tools, XMLspy, SoapUI, Visio

• Operating Systems: Windows Server, UNIX, Red Hat Linux Experience

Head of Technical Operations Marcom Media (Oct 2019 – Sep 2024)

• Led the development and management of technical infrastructure for a media and marketing startup, including HubSpot CRM, web servers, and Microsoft 365 administration.

• Successfully implemented HubSpot CRM, streamlining customer relationship management processes and creating custom functionalities to track media requests and client interactions. This resulted in a 80% reduction in processing time for the media request.

• Established and distributed company-wide technical policies and onboarding procedures, ensuring smooth integration of new team members. Development and Support Team Lead Horizon BCBS NJ (Feb 2016 – Aug 2019)

• Led a team of developers, support specialists, and administrators for high-quality service delivery across Siebel CRM, MS SQL Server, Salesforce, Optim, and OBIEE applications.

• Managed the successful upgrade of the Siebel platform from 7.x to IP 2019 and OBIEE to 11g, ensuring smooth system migration and enhanced functionality for the contact center.

• Demonstrated leadership by resolving critical production application issues and spearheading system enhancement initiatives specifically focused on improving contact center efficiency.

• Developed automated scripts for administrative and support tasks, significantly improving operational efficiency within the contact center. Senior Siebel Developer Citi Group, IBM, Infosys (2007 – 2016)

• Designed, developed, and implemented complex Siebel CRM solutions for clients across diverse industries, including healthcare, telecom, finance, and retail.

• Conducted gap analyses, Proof-of-Concepts (POCs), and code reviews to ensure quality assurance and adherence to best practices.

• Led interface development projects, integrating Siebel with third-party applications and building workflows/services for seamless data exchange.

• Utilized expertise in privacy regulations to ensure compliance during development processes.

Education

• Bachelor of Computer Science (BSc (Computers)), Osmania University, India

(2007)

Professional Certifications

• Siebel 8.0 Essentials

• Oracle Siebel 8.x Certified Expert

• Machine Learning/Data Science Certified from eCornell (2020)

Contact this candidate