Project Manager Management

KIM LYNCH, MS

Jacksonville, FL ***** • 706-***-**** • *********@*****.*** • LinkedIn: kimlynch

SUMMARY

Exceptional record of success directing program and project management operations for large organizations. Consistent history of increasing efficiency, enabling new capabilities, and maximizing performance and quality while simultaneously controlling costs. Special expertise in process improvement, technology innovation and implementation, product ownership, and delivery management. Excel at building and leading top-performing teams, conducting risk assessments, and guiding change management activities. Experienced at overseeing full project management and software development life cycles (SDLCs). Certified Scrum Master, Project Manager, and SAFe Agilist.

Program Management – Project Management- Quality Assurance – Change Management – Strategic Planning Data Center Migrations – Client Management – Vendor Management – Internet of Things (IoT) – IT Security DevOps – Cloud Technologies – Product Ownership – System Implementation – Key Performance Indicators (KPIs)

Took over and turned around a portfolio of underperforming projects for TEKsystems.

Enabled more than $4M in added annual revenue at TEKsystems by completing a complex, 5-year technology deployment initiative for a major automotive manufacturer, which led to additional work with the client.

Met or exceeded all KPIs for velocity, defect identification, and resolution tracking at TEKsystems.

Improved project delivery at TEKsystems speed by restructuring the team from 6-week to 2-week sprints.

Recognized as a Top Contributor each year at TEKsystems and selected as an Acting Global Delivery Manager.

Earned multiple awards for superior performance while with IBM Global Services.

Planned and led high-profile IoT, cloud, transformation, Agile, Scrum, QA, and SDLC projects for IBM.

Launched and managed a critical Software Testing department for TSYS.

PROFESSIONAL EXPERIENCE

Oversaw project management and IT delivery management for this $4.7B global technology services and talent management company. Managed 4 critical Medicare initiatives involving claims processing system migrations, introduction of AI capabilities, and system training. Guided full SDLCs in Agile, hybrid, and waterfall environments. Supervised multiple project teams and administered project budgets. Ensured compliance with all KPIs, including resource allocation, financial performance, and client satisfaction. Monitored projects and identified areas for improving efficiency, on-time delivery, and workflows.

Completed all projects on time and within budget, with a 10/10 client satisfaction rating.

Facilitated the retention of a major account based on project success.

Improved delivery times and quality by emphasizing Agile methodologies.

Served as a Senior IT Delivery Manager, leading the deployment of 3 major Medicare application updates for Florida Blue Cross Blue Shield, totaling more than $5M. Ensured full SDLC methodology and scope compliance. Investigated and resolved issues. Supervised project teams. Worked closely with client and vendor teams. Created project plans and tracked budget adherence.

Brought all SDLC documentation up to date and in compliance with requirements.

Completed projects on time and delivered to production with zero defects.

Facilitated $200,000 in savings by completing project phases ahead of schedule.

Kim Lynch, MS Page 2

Managed a portfolio of projects that delivered sustained revenue growth of more than $15M. Supervised 9 delivery managers and customer success leaders in the areas of transformation, DevOps, public/private cloud, and product implementations. Serviced the financial, manufacturing, and healthcare sectors. Ensured all revenue targets were met. Hired and developed resources. Provided vendor and client relationship management. Administered project budgets as large as $10M. Prepared project scopes and SOWs. (continued)

Took over a faltering project, executed an Agile-based transformation effort, and resolved coding and quality issues, resulting in $15M in annual contract renewals.

Served as a global delivery team lead for the creation and implementation of innovative service offerings for a major cellular service provider. Coordinated teams in India. Contract renewed 4x based on client satisfaction.

Managed the creation and delivery of a custom cloud-based application for a large California university.

Led an $8M project to install, test, and deploy website changes for a US-based, global company.

CAREER NOTES: Previously held the positions of Senior Project Manager / Managing Director at IBM GLOBAL SERVICES and Implementation & QA Program Manager at TSYS. Details available on request.

ADDITIONAL EXPERIENCE

Established a boutique project management firm and serve as the primary project leader. Lead system implementation and integration, process improvement, and digital transformation initiatives.

EDUCATION

MS in Computer Information Systems, Belford University, Fort Lauderdale, FL

BS in Business Administration, Trinity College, Fort Lauderdale, FL

CERTIFICATIONS & TRAINING

Project Management Certificate, George Washington University Professional Scrum Master I, PSCI

ITIL Foundations v3 Certification, Independent Schools Examinations Board (ISEB)

Certified Product Owner, Scrum Organization Business Professional & Technical Professional, AWS SAFe Agilist 5.0, AG75v Scaled Agile, TEKsystems

IBM Cloud Analytics / Mobility / Security / Social, CAMSS The Quality Advantage Training Instructor Certification, ODI Adult Education Instructor Certification, State of Florida Content Manager, ClaimsXten

Artificial Intelligence (AI), Coursiv

Fundamentals and Leadership in Project Management, IBM Global University and American Express University Project Management training, Project Management Institute

SUPPLEMENTAL INFORMATION

Affiliations: Project Management Institute (PMI)

Technical Skills: MS Office, SAP, Jira, ServiceNow, Confluence, ClaimsXten, Azure, Salesforce, TSYS TS2, PaaS, SaaS, AWS, Google Workspace

Awards & Recognition: IBM Top Talent Award, IBM Service Excellence Award (7x), IBM Starburst Award (8x)

SENIOR PROGRAM & PROJECT MANAGEMENT PROFESSIONAL

Senior Project Manager – Senior Program Manager – Senior Delivery Manager

Key Strengths:

Demonstrated Value:

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