Systems QA Engineer

PROFESSIONAL SUMMARY

•Results-driven Systems/QA Engineer with over 15 years of diverse experience in testing software and hardware systems

•In-depth knowledge of developing and executing well-structured test cases and test scenarios.

•Extensive experience with installing, configuring, testing and monitoring software and hardware systems.

•In-depth knowledge of system redundancy and how to put systems in maintenance mode without affecting any customer services.

•Adept and experienced in problem solving and able to suggest alternate solutions until permanent solutions are available.

•Highly competent engineer effective at multitasking and working under pressure situations to accomplish overall project goals.

•Motivated leader able to manage, train and mentor fellow employees.

•Skilled consultant able to advise all levels of management including Development, Operations and Sales.

PROFESSIONAL EXPERIENCE

10/23-2/24 Core Video Systems Engineer (Contractor) Charter Communications, Remote

Responsible for coordinating removing unused services from 42 APEX systems to free up frequencies across 4 market regions. Other responsibilities included decommission of unused video system across the CDN.

7/19-5/23 IPTV Systems Engineer Wide Open West, Alpharetta, GA

Responsible for configuring, deploying, validating, maintaining and upgrading IPTV systems for 30+ markets in under 3 years for WOW TV+. Managed daily/weekly calls with multiple vendors to address any open trouble tickets until resolution and to plan any upcoming software/hardware deployments. Identified additional needed alarming for all IPTV systems including the CDN servers. Led the Infrastructure and Video teams with helping the NOC with resolving any IPTV related outages.

9/18-7/19 Systems Engineer (Contractor) Charter Communications, Denver, CO

Primary responsibilities included upgrading, and testing software functionality of Charter’s APEX and CAP video system components. Other responsibilities included validating systems performance using analytical probes and diagnostic tools.

2/17-2/18 Systems Engineer (Contractor) Charter Communications, Denver, CO

Primary responsibilities included testing, escalating, and resolving issues related to rollout of the cloud-based Charter Spectrum guide for Tier 3 support. These responsibilities included responding to inbound trouble calls then verifying the outage and assigning to appropriate group. Other responsibilities included working to effectively and efficiently interact with NOC, Engineering, Plant staff, Vendors and Installers to facilitate quick resolution of issues in accordance to established processes. Also responsible for mentoring junior and mid-level team members with accessing and troubleshooting issues quickly and accurately.

6/13-9/16 Sr. Systems QA Engineer The Weather Channel, Atlanta, GA

Primary responsibilities included leading the QA team in testing and deploying computer systems that deliver weather related products and services to cable and satellite providers. Responsibilities also included categorizing software systems requirements and developing test plans for 3 major video projects for The Weather Channel. Also led efforts to test and deploy OTT cloud-based micro services for hundreds of local weather feeds utilizing ARRIS video technology for web and mobile applications.

12/11-12/12 Sr. Systems Test Engineer (Contractor) Cisco Systems, Lawrenceville, GA

Primary responsibilities included leading the test efforts for DTACS 3.0. Developed test plans and categorized requirements so that the DTACS team could write test cases using the Cisco test reporting system (TIMS). Installed, configured and tested UNIX based DTACS 3.0 system for deployment to Comcast testing labs. Worked with Development and other testing groups to report and resolve defects found in each new software release. Other responsibilities included training Cisco personnel and other groups on the enhancements of

11/10-11/11 Applications Engineer (Contractor) SmarDTV, LaCiotat, France

Primary responsibilities included supporting SmarDTV in obtaining Cable Labs and FCC certifications for cable card to deploy in US market. Wrote and ran test cases in preparation for Cable Labs certification process. Identified and resolved cable card issues prior to Cable Labs submission for a successful first-time pass. Configured and managed Nagravision headend system for testing cable card functionality. Trained and supported Cable Labs personnel on Nagravision headend systems for certification process.

03/09-10/10 Systems Test Engineer Concurrent Computer, Duluth, GA

Responsible for leading QA efforts in testing systems software related to all Concurrent Video Server Solutions. Wrote and presented standard QA templates for writing test plans, test cases and test reports. Other responsibilities included installed, configured and tested Linux based software for VOD applications including Microsoft’s Smooth Streaming. Effectively worked with other department teams to establish consistent and realistic guidelines for software releases from QA to customer sites. Scoped and integrated direct build out of QA test environments for new and ongoing test efforts.

01/09-03/09 Senior Systems Engineer (Contractor) Time Warner Cable, Duluth, GA

Consultant responsible for deploying, integrating and troubleshooting next-generation systems within the Digital Broadband Delivery System (DBDS) environment for Time Warner Cable. Provided support for systems deployment on both Cisco (SA) and Motorola platforms. Other responsibilities included migration and configuration of Mystro Application Server (MAS) and Mystro Business Management Server (MBMS) systems for several Time Warner regional divisions. Responsibilities also included installing and configuring TSBroadcaster server to support OCAP interactive TV applications.

01/07-01/09 Senior Systems Engineer (Contractor) Comcast, Lawrenceville, GA

Consultant responsible for deploying Tivo and OCAP (now Tru2way) projects in several markets in their North Eastern Division. Responsibilities included coordinating efforts of third-party vendors to insure seamless operation of new services. Worked with LMC's and corporate engineers to help resolve any issues related to transitioning from legacy to next generation systems. Other responsibilities included supporting the Comcast Video Service Desk (VSD) which is responsible for monitoring Inflow systems supporting TIVO and OCAP projects. Also responsible for writing test plan and procedures for SDV and A25 guide applications at the NETO End to End test facility in Downingtown, PA.

03/05-12/06 ITV Systems Engineer Cox Communications, Atlanta, GA

Primary responsibilities included planning, testing, integrating, and deploying of new products and services for Cox cable systems. New products and services included Video-On Demand (VOD) design and support, DOCSIS configuration and support, Switched Digital Video (SDV), OpenCable Application Platform (OCAP) design and support, CableCARD testing and support, and Interactive Program Guide (IPG) support for both Motorola and SA headend platforms. Duties also required strong background in configuring and testing headend systems for interactive video services. Managed and coordinated vendor’s activity to ensure timely system installation and verification. Also provided support to Quality Assurance in writing and approving test cases and procedures.

03/98-02/05 Senior Test Engineer (Contractor) DVA Group, Inc., Sunnyvale, CA

Contractor for AT&T Broadband System Test group in Littleton CO. Responsible for writing test plans and procedures related to the Motorola DCT-5000 set-top box. Experience includes working with several other system integrators from Motorola, Microsoft, Worldgate, TV Guide, and Liberate, integrating services for AT&T. Diagnosed and resolved several set-top issues pertaining to CMTS/DOCSIS, digital video and set-top diagnostics. Also lead activities for lab turn-up including setting up computer workstations, installing and configuring head-end systems, testing new broadband products and services.

EDUCATION

Kennesaw State University Marietta, GA BSEE, Electrical Engineering

TRAINING COURSES: Broadpeak CDN System Training, Kaltura OPC Backend, Ateme Encoder, DBDS, SeaChange VOD System Training, AWS Cloud Computing, TV Navigator Server Training, IP Networking Training, Project Management Training, Mystro Business and Application Server Training

HARDWARE SYSTEMS:

Components: BKM, BKS, BKU, BKA, Titan Live, Titan File, DAC, DNCS, DTACS, SE5000, DBDS, DSN, CDN, MBMS, MAS, RADD, OM, IRT, C6U, C8U, RPD, OLES, KLS, Encoders, Diplex filter, CMTS, Router, HFC Networks, IP Networks, Wireless Networks, L3 IP routing, Transport systems, RF Combiner, Set Tops (Technicolor, MOTO, SA, Panasonic, Samsung)

Technologies: CDN, Backend, OCAP, OTT, DVR, VOD, CVOD, QAM, QPSK, DOCSIS, ISA, NGOD, DSM-CC, RTSP, MPEG2, MPEG4, EAS, PPV, CA, TCP/IP, UDP, DHCP, IPv4

TOOLS:

Analysis Tools: QTP, HPQC, Test Rail, DevTrack,, Wireshark, IneoQuest. Splunk, and Kibana

Test Tracking: JIRA, HPQC, Test Rail, DevTrack, CDETS, TIMS, Remedy and TeamTrack

Test Equipment: Oscilloscope, Multi-meter, Bus Analyzer, Spectrum Analyzer and MPEG Analyzer

Operating Systems:

Operating Systems: Windows (7, 8, 10), DOS, Linux, UNIX

SOFTWARE:

Software: C, C++, Bash, VI, Python, Visual Studio, SQL, XML, JBoss, SOAP, Postman, Rest API, Java, Apache

US Security Clearance

Inactive Secret Clearance

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