Supply Chain Customer Service

NATHANIEL COXEN JR

***********@*****.*** / 609-***-****

SUMMARY

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

SKILLS

Inventory Management

Supply Chain Management

Warehouse Operations

Transportation & Distribution

Team Leadership & Supervision

Problem Solving & Decision Making

Safety & Compliance

Technology Proficiency

Budgeting & Cost Management

Customer Service Orientation

Supply chain logistics

Data analysis

Customer service

Logistics planning

Order processing

Supply chain coordination

EXPERIENCE

INVENTORY COORDINATOR MANAGER / CAC GRADING - Virginia Beach, VA 10/2023 - Current

Assisted in overseeing day-to-day operations of the warehouse, including receiving, storing, and shipping goods.

Maintained accurate inventory records, performed periodic audits, and reconciled discrepancies between physical stock and system records.

Developed and implemented a new inventory replenishment system that improved order accuracy and reduced backorders by 10%.

Managed a team of 30 warehouse associates, ensuring that all tasks, including order picking, packing, and shipping, were completed efficiently and accurately.

Managed inventory levels to ensure optimal stock at all times.

Reviewed purchase orders against invoices to ensure items were received correctly.

Coordinated logistics for inventory movement between locations.

WAREHOUSE MANAGER / TITAN SOLAR POWER - Norfolk, VA 05/2021 - 10/2023

Managed the daily operations of a 30,000-square-foot warehouse, focusing on the efficient storage, inventory control, and distribution of solar panels, inverters, and related components.

Oversaw the receipt, inspection, and proper storage of solar products to prevent damage and ensure compliance with safety regulations.

Coordinated with procurement, sales, and project management teams to ensure inventory levels align with project requirements and sales forecasts.

Supervised a team of 8 warehouse associates, providing training, performance feedback, and ensuring high safety standards in the warehouse environment.

Managed the order picking, packing, and shipment of solar equipment to customers and installation sites, ensuring timely delivery and quality control.

LOGISTIC SUPERVISOR / SKULL SHAVER - Pennsauken, NJ 07/2018 - 05/2020

Supervise daily logistics operations, including managing transportation, warehousing, and inventory for a fast-paced distribution center.

Coordinate and oversee the movement of goods from suppliers to warehouses and from warehouses to customers, ensuring timely and cost-effective delivery.

Monitor and optimize transportation routes.

Utilized logistics software and ERP systems to track inventory, manage shipments, and ensure real-time visibility of supply chain activities.

Conducted regular inventory audits and reconciliations, improving stock accuracy by 20%.

Implemented process improvements, such as automated tracking systems, reducing order processing times by 25%.

CUSTOMER SERVICE/WAREHOUSE ASSOCIATE / PERSANTE HEALTH CARE - Mt Laurel, NJ 06/2014 - 07/2018

Provide excellent customer service by answering inquiries, resolving complaints, and ensuring customer satisfaction.

Process customer orders, returns, and exchanges accurately and promptly.

Handle inbound and outbound shipments, ensuring timely delivery and stock replenishment.

Organize and maintain inventory records, assisting with order fulfillment and restocking.

Operate warehouse equipment (e.g., forklifts, pallet jacks) to move products and materials safely.

Collaborate with team members to ensure efficient workflow and meet shipping deadlines.

Assist in managing inventory levels and performing cycle counts.

WAREHOUSE ASSOCIATE / RADWELL INTERNATIONAL - Lumberton, NJ 06/2011 - 07/2014

Accurately pick and pack orders for shipment, ensuring items are correctly selected and packaged for safe transport.

Load and unload delivery trucks, ensuring proper handling and organization of goods.

Maintain an organized and clean warehouse space, adhering to safety and operational standards.

Use forklift and pallet jack to move heavy items, ensuring safe operation and adherence to all safety guidelines.

Perform regular inventory checks and assist in cycle counts, identifying and correcting discrepancies.

Collaborate with team members to ensure efficient warehouse flow, meeting daily targets for order fulfillment and shipping deadlines.

Inspect products for quality control, ensuring they meet company standards before being shipped.

Assist in receiving deliveries and stocking items in their designated locations.

Operate warehouse management systems to track inventory and update stock levels.

EDUCATION AND TRAINING

Associate of Science: supply chain management Expected in 01/2026

University of Cincinnati

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