Customer Service Screen Printing
Resume:
Brandy Wilson
Lebanon, TN *****
**************@*****.***
Work Experience
Screen Printer Assistant
Southeast Impressions-Lebanon, TN
May 2023 to Present
• Operated screen printing machines to produce high-quality prints on various materials
• Mixed and adjusted ink colors according to customer specifications
• Ensured accurate registration of screens for precise alignment of designs
• Maintained cleanliness and organization of work area, including cleaning screens and equipment after each use
• Managed inventory of supplies such as inks, screens, squeegees, and other necessary tools
• Assisted in the setup and breakdown of printing jobs on manual or automatic presses CSR II
Cooperate response center-Dunlap, TN
July 2021 to May 2023
• Provided exceptional customer service by promptly and effectively addressing customer inquiries, concerns, and complaints
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions to customers
• Managed a high volume of inbound and outbound calls, consistently meeting or exceeding call handling targets
• Effectively communicated complex technical concepts in a clear and concise manner to non-technical customers
Education
Associate's degree
Chattanooga, TN
April 2020 to May 2022
Skills
• Teaching screen printing
• Time management
• Screen printing
• Customer service
• Graphic design
• Organizational skills
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