Customer Service Call Center

EDUCATION

SKILLS

EXPERIENCE

CERTIFICATIONS HP Commercial and Consumer

Desktops, Workstations and

Notebooks Service Qualification

(Release 6.0 / 2022)

HP FutureSmart 4 and FutureSmart 5

Firmware

Logging call information

Verbal and written communication

Technical Proficiency

Team Collaboration

Assisted supervisors in identifying areas for improvement within the call center operations for ongoing optimization efforts.

Developed rapport with customers, establishing trust and fostering positive relationships for repeat business. Escalated unresolved issues to appropriate departments or management personnel when necessary for expedited

resolution.

Investigated and resolved customer inquiries and

complaints quickly.

Provided exceptional customer service by patiently addressing concerns and clarifying information as needed. Followed up with customers about resolved issues to maintain high standards of customer service.

Introstat Pty Ltd 2022-2024

CALL CENTRE SUPPORT

Matric

Tembisa Secondary School 2016 - 2020

NATIONAL DIPLOMA (NQF LEVEL 4)

Systems Developer

Richfield Graduate Institute of Technology 2022 - 2024 DIPLOMA IN INFORMATION

TECHNOLOGY

Proven Call centre Support specialist with a track record of enhancing customer satisfaction at Introstat Pty Ltd through technical proficiency and exceptional verbal communication.Excelled in fostering positive relationships and increasing first-call resolution rates,demonstrating a blend of empathy and computer literacy.I am also skilled in HTML,PHP,C++,CSS,SQL and JavaScript.

THOBILE MAZIBUKO

ADRESS:JOHANNESBURG PHONE:073-***-**** E-MAIL:*******.********@*****.***

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