Luis Obispo Customer Service

Cristina Villanueva

Bakersfield, CA 661-***-**** ********************@*******.***

Education

California Polytechnic State University-San Luis Obispo (Cal Poly) Master of Science - MS, Higher Education Counseling/Student Affairs - June 2025 Relevant coursework: Multicultural Counseling, Career Counseling, Individual and Group Counseling Techniques

California State University, Bakersfield

Bachelor of Arts, Criminal Justice - June 2022

Summary of Skills

● Bilingual Communication (English/Spanish)

● Technical Skills: Microsoft Office, PeopleSoft, SharePoint, Excel, Microsoft Forms

● FERPA Compliance and Confidentiality

Professional Experience

DE&I Graduate Assistant - Campus Health and Wellbeing Cal Poly, San Luis Obispo March 2025 – Present

● Track and analyze training participation using Microsoft Forms, Excel, and SharePoint.

● Identify and recommend new training opportunities to enhance campus wellbeing and equity initiatives.

● Analyze quantitative and qualitative data to assess program impact and inform strategic planning.

● Regularly communicate progress reports to the Director of Wellbeing & Health Equity. Graduate Assistant - Department of Rehabilitation

California State Department of Rehabilitation February 2025 – Present

● Assist vocational rehabilitation counselors in determining eligibility and services for adults, youth, and students with disabilities.

● Support delivery of Pre-Employment Transition Services (Pre-ETS) to students ages 16-21.

● Counsel students and coordinate vocational rehabilitation plans based on assessments and case analysis.

● Serve as liaison to employers and community organizations promoting disability inclusion in employment.

Academic Coach - First Year Success Program

Cal Poly, San Luis Obispo December 2024 – Present

● Assist a small group of students on academic probation by helping them create goals, build academic skills, and explore campus resources that support their success in upcoming quarters.

Multicultural Business Program Graduate Assistant - Orfalea College of Business Cal Poly, San Luis Obispo November 2023 – August 2024

● Advised undergraduate business students on academic planning, university policies, and graduation requirements.

● Led the Multicultural Business Program (MBP), including recruitment, hiring, and supervision of student interns.

● Coordinated and promoted student led events to foster community among underrepresented students.

● Communicated academic information and updates to students, staff, faculty, and external partners.

Student Engagement Graduate Assistant – Admissions & Recruitment Cal Poly, San Luis Obispo October 2023 – December 2023

● Provided front desk advising and customer service at the Welcome Center for prospective students and families.

● Supported planning and logistics for campus visits, tours, and admissions events.

● Collaborated with admissions staff to promote a welcoming and inclusive environment. College Success Coach

Southern San Joaquin Valley Cal-SOAP January 2023 – September 2023

● Advised over 500 high school students on college preparation, financial aid, and career planning.

● Supported students through college applications, UC Personal Insight Questions (PIQs), and FAFSA/CADAA processes.

● Led college readiness workshops and collaborated with parents, staff, and community partners.

Student Assistant - Academic Advising and Resource Center (AARC) CSU Bakersfield January 2021 – December 2022

● Scheduled advising appointments and resolved front-desk inquiries.

● Referred students to campus support resources.

● Maintained student records and promoted advising events. Customer Service Experience

Demonstrated excellent teamwork, time management and communication skills through the following employment:

Customer Service Advisor - Mister Car Wash August 2019 – May 2020 Cashier - McDonald's October 2016 – May 2019

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