Customer Service Quality Control
Resume:
Charity Houghton
Orange, NJ *****
*******.*********@*****.***
Professional Summary
• Highly motived and self driven
• Safety Enthusiast
• Customer service centric
• Passion for service
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Team Manager
Amazon-Orange, NJ
February 2024 to May 2025
• Led a team of 23 employees, providing guidance and support to ensure efficient operations
• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
• Maintained high standards of quality control to ensure customer satisfaction
• Developed strong relationships with key stakeholders, fostering partnerships for business growth opportunities
• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
Customer Service Delivery Station Liaison
Amazon-Newark, NJ
February 2021 to February 2024
• Responsible for successful reattempts of customer packages
• Assisted customers with account updates and refunds
• Processed physical returns and shipping with partnered service
• Assisted with package pickup services
Assistant Guest Service Lead
European Wax Center-Newark, NJ
May 2019 to October 2020
• Responsible for checking in and checking out guest,
• Performing confirmation phone calls, scheduling guest for future reservations,
• Cash handling, daily goal for sales and products,
• Insists on the highest standards of service
• Maintain the orderly conduct of staff,
• Assist with hiring and interviews when applicable Cashier/Customer Service
Burger King-Lyndhurst, NJ
May 2017 to January 2019
Performed daily task in serving food, cash handling, daily clean-up, customer interaction and customer service skills used.
Residential/Office Assistant
stockton university-Township of Galloway, NJ
May 2018 to November 2018
Responsible for overlooking freshman students in a dormitory setting, assisted students in the office with questions, handled disputes and student complaints, answered phones, addressed parents' complaints while maintaining a professional attitude and nature. Concessions/Banquet Cook
Delaware North Companies-East Rutherford, NJ
June 2014 to August 2017
Responsible for daily preparation of foods for games and scheduled events. Knife skills, kitchen skills, and customer service were completed daily. Responsible for producing fully cooked food, serving 50,000 guest or more on an event day.
Education
None in Hospitality and Tourism Management
Stockton University - Township of Galloway, NJ
September 2017 to November 2018
None in Culinary Arts and Business Administration
Paul Smiths College of Arts and Science - Paul Smiths, NY August 2013 to May 2014
Associate in Culinary Arts
Hudson County Community College - Jersey City, NJ
June 2011 to May 2013
Skills
• Guest Service (7 years)
• Front Desk (5 years)
• Banquet Experience
• Food Handling (10+ years)
• Host/Hostess
• Cooking
• Food service
• Customer Service (10+ years)
• Kitchen Experience
• Microsoft Excel
• Food Production
• Food Preparation
• Catering
• Supervising Experience
• Cash Handling (5 years)
• Food Safety
• Management
• English
• Leadership
• Microsoft Office
• Hospitality
• Culinary Experience (10+ years)
• Interviewing
Certifications and Licenses
Driver's License
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