Customer Support Property Tax

Andrea Calle

Florida, USA

***************@*****.*** 786-***-****

www.linkedin.com/in/andrea-callewing

Summary of Qualifications

● Customer service-oriented professional with 15+ years of experience in delivering exceptional customer support, proficient in resolving issues, managing customer relationships, and providing product knowledge

Professional Experience

New Member Specialist, CopilotIQ, Remote 10/2023 - Current

● Conduct high volume outreach, making 750+ outbound calls a week, delivering seamless patient onboarding experience with responsive and empathetic support for a personal onboarding goal of 800+ onboarded members.

● Enhanced member engagement through detailed knowledge of products and services, closely mirroring the expected offerings like remote patient monitoring for diabetic patients as well as hypertension.

● Utilized SaaS in order to monitor leads, prequalify Medicare/ Medicare Advantage insurance verification, staying within HIPPA compliance

● Participated in advanced sales and product training to enhance team expertise. Supported new hires through structured onboarding and ongoing mentorship, helping drive team performance and meet strategic business targets. Escrow Specialist, Land Headquarters, Co., Key Biscayne, FL. 01/2013 - 09/2023

● Lead in-depth knowledge through process training sessions, contributing to strategic team discussions and the refinement of sales strategies in disputing property values directly with respective county liaison.

● Effective with processes for timely verifying, disputing, and paying annual property tax assessments for over 3,500 properties located in 375 counties within 13 states.

● Corresponding directly with relevant local property tax commissioners and property tax appraisers during appraisal seasons.

● Skilled Claims/ Lost Property Insurance representative responsible for prioritizing and monitoring department functions are performed.

● Investigate, resolve and mediate third party claims by communicating with customers and insurance adjusters.

● Review claims summary documents provided by insurance companies for clarity and content prior to releasing claim funds to customers/ contractors. Obtain relevant information. Documentation to support property claims, as needed. Prepare loss payment authorization

● Knowledgeable Insurance Associate with the ability to collect renewal certificates and invoices by adhering to tight deadlines designed through multi-tasking methods, time management, and established priorities for properties in 13 states. Obtain inventory insurance and customer insurance. Execute annual insurance payments for properties.

● Experienced Title Examiner with advanced knowledge of in-depth understanding of researching and analyzing property records by communicating with 375 local tax offices. Trained in verifying mete and bounds legal descriptions and ownership for accuracy. Adept in research programs and experienced in compiling useful information related to taxes and liens. Skilled in coordinating with other professionals assisting with real estate transactions.

● Responsible for financial, administrative and clerical support of the company.

● Train and coach staff members.

Cruise Vacation Specialist, Carnival Cruise Lines, Miami, FL. 2002-2005

● Established and maintained relationships and exceeded my monthly goal expectation by 120% by returning guests by my abilities.

● Initiating conversations through calls and texts acting on potential cruisers

● General reservation specialist.

Education

● Patient Care Technician, Fresenius Medical Care, Miami, FL, 2022

● Early Child Education, Nova Southeastern University, Certification, 2011

● Miami Killian Senior High, Diploma, Miami, FL. 2002 Areas of Expertise

● Account Management

● Customer Service

● Data Analysis

● CRM & SaaS (G-Suite, Salesforce, Athena, Availity, Landrush, Five9)

● Fluent in English and Spanish

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