Information Technology It Support

Giovanni Galindo-Reyes

INFORMATION TECHNOLOGY

PROFESSIONAL PROFILE

As a young professional I exhibit motivation and confidence while maintaining a personable approach and I possess a deep enthusiasm to learn and master Information Technology principles. My parents inspired my hardworking nature which fuels my ongoing skill development and ability to deliver efficient technical solutions. I excel as a problem-solver in technical environments by applying my expertise in system troubleshooting along with software installation and networking basics to deliver effective user support. My skills in explaining technical concepts clearly combined with my adaptability to new technologies and dedication to system security and reliability position me as an excellent candidate for the IT Support Assistant role. KEY SKILLS

● Strong Communication Skills

● Technical Troubleshooting

● Windows Server Management

● Network Optimization

● Ticketing Systems

● Office 365 Administration

● Azure Management

● Windows CMD

● Debugging Expertise

● Hardware Knowledge

● Cybersecurity

● IT Support

EDUCATION

BACHELOR OF SCIENCE (B.S.) IN INFORMATION TECHNOLOGY, 2025 California State University Channel Islands

Camarillo, CA

Relevant Coursework: Computer Programming, Unix System Programming I & II, Computer System Security, Web Programming, Database Management, Computer Networks and Security, Software Engineering, Cybersecurity Fundamentals, IT Governance and Compliance, Risk Management, Management Information Systems, Capstone Project PROJECT EXPERIENCE

WINDOWS SERVER 2022 HOMELAB SETUP

MARCH 2025 - PRESENT

Project Details

● Set up Windows Server environment to get hands on experience with Active Directory, GPO, DNS, DHCP, file sharing, and permissions

● Created and managed user accounts, groups, and OUs.

● Created testing multiple GPOs in the GPMC via Server Manager

● Established Static IP and DNS for Windows server

● Configured a file that could be shared within the local network using Drive Mapping and also the File Server Resource Manager (FSRM) tool.

Tools Used: VMware, Windows Server 2022, Active Directory, GPO console, Windows 10 Enterprise AUTO NEWSLETTER GENERATOR, ASSOCIATED WITH CSUCI

● Developed an automated HTML newsletter using NASA’s APOD API, integrating Python and Jinja.

● Implemented API data retrieval and automated processing to merge template and content seamlessly.

● Simulated real-world IT automation scenarios, such as email notifications for expired passwords and automated malware list GIOVANNI GALINDO-REYES Page 2

updates.

PLAYBOOK, ASSOCIATED WITH CSUCI

● Automated system updates, user creation, package management, and firewall configurations in a Debian environment using Ansible and Bash scripting.

● Managed Nginx setup, time zone configurations, and installation of requested developer software.

● Deployed and configured an FTP server alongside HTML and database components.

● Integrated Prometheus as a data source for real-time monitoring and connected Prometheus to Grafana to visualize system performance through real-time graphs, alerts, and dashboards. WORK EXPERIENCE

SPROUTS FARMERS MARKET, CAMARILLO,CA OCTOBER 2023 - MAY 2025 Deli Clerk Cashier E Commerce

● Troubleshooted deli scale and cashier register point-of-sale (POS) systems, resolving technical issues to ensure smooth operations.

● Utilized digital platforms to efficiently process and fulfill online customer orders while maintaining inventory accuracy.

● Provided excellent customer service by assisting with inquiries, handling transactions, and ensuring a positive shopping experience

● Collaborated with team members to maintain smooth store operations FARMERS TABLE, PLACERVILLE, CA MAY 2022 - SEPTEMBER 2022 Line Cook

● Effectively managed and troubleshot the restaurant ticketing system to ensure accurate processing and timely completion of customer orders.

Contact this candidate