Customer Services

GHERMYIA ANDERSON

Orlando, FL ***** 863-***-**** ****.*****@*****.***

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic,

adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised

and quickly mastering new skills. Hardworking employee with customer service, multitasking

and time management abilities. Devoted to giving every customer a positive and memorable

experience.

Skills

« Clerical Support + Excellent Communication

« Venipuncture + Team Building

« Blood Collection + Conflict Resolution

e Patient Support + Active Listening

Experience

CUSTOMER SERVICE REPRESENTATIVE 04/2022 to

Amazon

« Provided excellent customer service to resolve customer complaints in a timely

manner.

« Gathered customer feedback through surveys and used the data to improve customer

service.

« Assisted customers with product selection, ordering, billing, returns, exchanges and

technical support.

+ Performed administrative tasks such as filing paperwork, updating databases and

generating reports.

CUSTOMER SERVICE REPRESENTATIVE 09/2021 to 04/2022

Alorica

« Delivered prompt service to prioritize customer needs

« Maintained customer satisfaction with forward-thinking strategies focused on

addressing customer needs and resolving concerns

« Actively listened to customers, handled concerns quickly and escalated major issues

to supervisor.

CASHIER 06/2019 to 08/2021

CVS Pharmacy

« Handled cash with high accuracy and took care to check bills for fraud

« Upsold additional products and services to customers, increasing revenue

« Helped customers complete purchases, locate items, and join reward programs

« Answered questions about store policies and addressed customer concerns

« Encouraged customers to make additional purchases by highlighting current deals

and keeping lane well-stocked.

Education and Training

Bachelor of Science: Neuroscience & Psychology Expected in 05/2026

University of Central Florida Orlando, FL

Associate Of Applied Arts: Cognitive Psychology 12/2021

Valencia College Orlando, FL

Certifications

« Phlebotomy

Contact this candidate