Customer Service Security Guard

Genesis Abreu

*** ******** ******, ********, ** *1212

Phone: 917-***-****

Email: ****************@*****.***

Objective

Motivated and dedicated Criminal Justice student with hands-on experience in security and customer service. Fluent in Spanish, strong communication skills, and a proven team leader. Seeking to contribute professionalism, integrity, and a commitment to excellence as a paralegal, with the long-term goal of becoming an immigration lawyer. Education

John Jay College of Criminal Justice, New York, NY Bachelor of Science in Criminal Justice — Expected Graduation: 2025 524 W 59th Street, New York, NY 10019

Hillcrest High School, Jamaica, NY

High School Diploma — Graduated June 2020

160-05 Highland Ave, Jamaica, NY 11432

Certifications:

● NYS Security Guard License (2023 – Present)

Work Experience

Global Security (JFK Airport) — Security Guard – Supervisor/Search Lead January 2023 – Present

JFK International Airport, Queens, NY 11430

Supervisor: Paulette Panella

● Supervise and lead search operations ensuring compliance with airport safety protocols.

● Monitor security checkpoints, provide assistance to travelers, and respond to incidents efficiently.

● Maintain detailed reports and collaborate with law enforcement as needed. Silver Star Urgent Care — Receptionist

January 2019 – January 2020

228 Beach 20th Street, Far Rockaway, NY 11691

Supervisor: Irene Perez

● Managed front desk operations including patient check-ins, scheduling, and phone support.

● Maintained accurate records and supported medical staff with administrative tasks.

● Delivered exceptional customer service in a fast-paced healthcare environment. Leadership & Extracurricular Activities

Youth President, Damascus Tabernacle Church

117-42 126th Street, Jamaica, NY 11420

● Lead youth programs and organized community outreach events.

● Mentored peers and coordinated meetings to promote youth engagement. Skills

● Fluent in Spanish

● Excellent communication and interpersonal skills

● Strong leadership and team collaboration abilities

● Positive attitude and quick learner

● Open to feedback and professional development

● Detail-oriented with strong time management

References

Carlos Herrera — Available upon request

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