Customer Service Data Entry

Jaleesa Collins

St. Cloud, FL 407-***-**** ***************@*****.***

Professional Summary

Highly organized and detail-oriented professional with over a decade in data entry, technical support, administrative operations, and customer service. Proven ability to handle high volumes of data with accuracy, manage remote support tools, and deliver exceptional customer service in corporate, government, and military environments. Proficient in Salesforce, Google Workspace, Microsoft 365, Teams, Zoom amongst various other CRM platforms and remote tools. Experience

Apple Apple Support Technician 09/23 – 04/25

• Increased customer retention by 20% through exceptional customer service

• Improved product recommendations and increased sales with effective troubleshooting efforts

• Documented over 13,000 customer interactions, ensuring accuracy and resolution tracking

• Consistently met and exceeded monthly performance metrics of 80 percent Abbott Tier 2 Data/Technical Support Specialist 12/21 – 12/22

• Resolved over 12,000 support ticket requests for end users through Salesforce

• Implemented computer based models and workflows to improve data systems

• Boosted operational efficiency by 90%

State of Florida, DEO Adjudicator 09/20 – 04/21

• Streamlined data entry and claims processing procedures

• Improved accuracy and timeliness by reducing labor hours by more than 30%

• Performed work search audits and eligibility reviews for over 5.8 million claimants United States Marine Corps Communications Supervisor/Data Manager 02/12 – 06/20

• Ensured seamless customer and help desk support for 18,000 clients and 18 inter-agencies

• Logged over 70,000 hours as a crisis and incident responder

• Managed records, personnel documentation and internal communications for 14,000 personnel

• Accounted for 100 percent of $120 million worth of classified equipment and sensitive data Education

University of Maryland Global Campus, MS Management, BS Communications 2019 Coahoma Community College, AA Radio & TV Broadcasting 2012 Technical Skills

• Data Entry and Document Management

• Teams, Slack, Email Management Tools

• Remote Work Tools & CRM Platforms

• Microsoft 365, Google Workspace, Salesforce

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