Customer Service Representative

Amber Riley

*** ******** **** ****

Cape Coral, Florida 33990

***********@*****.***

239-***-****

Authorised to work in the US for any employer

WORK EXPERIENCE

CSR - Customer Service Representative

7-Eleven - Fort Myers, FL

February 2019 to November 2023

• Customer Satisfaction

• Following scheduled hours

• Cleaning

• Able to work alone at night without management direction.

• Counting money

• Basic computer knowledge

• Fast learner

• Time management

• Patience

Customer Service Representative

Unity General Distributors - Fort Myers, FL

April 2017 to June 2019

• Finding/Ordering exact matches to homes from Formicas to Wood when replacing or updating houses new and old.

• Having an eye for detail

• Knowledge of types of wood

• Ability to lift 50lbs +

• Customer satisfaction

• Answering phones

• Placing orders threw vendors

• Dealt with sister company in Miami for orders and complaints. To extra merchandise availability .

• Meetings

Construction Project Manager

Feil Inc. - Fort Myers, FL

May 2015 to January 2017

• Meetings once a day

• Managed three crews ( time management, needed tool maintenance, updates on jobs, questions-pertaining to any of them about jobs, time off, tools)

• Stacked pallets with all items needed per job per crew

• Meeting every mourning with each crew for any new news or updates or new locations or jobs

• Proficient Communication

• Able to remember minor information

• Ordering and shipping out tools when broke

• Being thorough ( not missing warranty’s etc)

• Lifting over 50lbs

• Dealt with vendors or work outsourced to other businesses

• Time management

• Able to work without direction

EDUCATION

1 year in Paralegal and RN

South University_ Online -

Florida June 2007 to March 2008

SKILLS

• Shipping & Receiving (3 years)

• Proficient in Time Management

• Proficient in Organisation (10+ years)

• Management Skills (7 years)

• Sales/ Sales Management (5 years)

• Customer Service (10+ years)

• Warehouse Experience (5 years)

• Project Management (2 years)

• Intermediate in Microsoft Word/Excel (3 years)

• Intermediate in Microsoft Office (1 year)

Links

http://facebook.com/TrustNloyalty99?mibextid=b06tZ0 http://www.linkedin.com/in/amber-riley61429

https://www.instagram.com/loyal.one.99?igshid=NGVhN2U2NjQ0Yg%3D%3D&utm_source=qr

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