Technical Support Specialist

BRYAN J. CLEMONS

Tampa, Florida 407-***-****

*************@*****.***

Clearance: TS/SCI

Certification: CompTIA Security+ (Active: Mar 2023) EDUCATION

Associate of Science in Cybersecurity Operations

Hillsborough Community College

CERTIFICATIONS

• CompTIA Security+ — Active as of March 4, 2023

PROFESSIONAL EXPERIENCE

VTC Technician

Northern Technology Group – Tampa, FL

September 2023 – Present

• Installed, configured, and maintained VTC endpoints and AV systems for secure command operations.

• Deployed system software updates and VTC application configurations to ensure full compatibility.

• Diagnosed and resolved network connectivity and hardware issues in high-security environments.

• Executed equipment transitions, including secure data migration and workstation setup.

• Provided AV technical support during military ceremonies, briefings, and executive meetings. PC Technician

Lucayan Technology Solutions LLC – Tampa, FL

April 2023 – November 2023

• Supported user accounts via Active Directory, ensuring secure and timely access controls.

• Managed ITSM tickets, escalated unresolved issues, and maintained detailed tracking for audits.

• Re-imaged and repaired hardware to reduce downtime across enterprise-level systems.

• Delivered software installation, troubleshooting, and shared file maintenance for diverse departments.

• Collaborated with internal teams on IT projects and change requests impacting mission-critical systems.

Field Operations Technician

Spectrum Charter Communications, Inc – Tampa, FL

September 2022 – April 2023

• Installed and maintained WiFi-6 and wireless access point systems (802.11x) for residential/commercial clients.

• Built infrastructure using CAT-5, coaxial, fiber, and HFX-to-coax systems.

• Oversaw CMTS operations to ensure optimal signal and bandwidth performance.

• Conducted dual-band performance testing and IP configuration for workstations.

• Delivered installation support and training using WIN-Tools and other diagnostic platforms. Signal Systems Support Specialist

United States Army – Various Locations

June 2020 – Present

• Installed, maintained, and operated secure signal systems, including routers, LAN/WAN networks, and radios.

• Supported over 120 personnel with battlefield communications and database managed systems.

• Set up retransmission sites and coordinated tactical analog communications in dynamic field conditions.

• Conducted maintenance and repair of JBC-P and other authorized signal equipment.

• Analyzed and optimized IP networks to enhance mission reliability and performance.

Contact this candidate