Quality Engineer Account Manager

ADRIAN LUCERO

Tucson, Arizona 520-***-**** ******.******.**********@*****.***

PROFILE

Experienced bi-lingual Quality Customer Service, Quality Engineer, Sales, and Production Manager with experience in automotive.

Quality Engineer, Supplier Quality Engineer. Strong Quality knowledge and problem solving skills with extensive experience in customer relations.

Experienced in Sales activities as Account Manager for Mexico

AREAS OF EXPERTISE

Quality Assurance Engineering

Continuous Improvement

Corrective/Preventative Action

Supplier Management

Advanced Product Quality Planning (APQP)

Production Part Approval Process (PPAP)

Process Failure Mode & Effect Analysis (PFMEA)

ISO 9001, TS16949, VDA, IATF16949

Strong Analytical & Organizational Skills

Proven experience in problem solving.

Bilingual – English / Spanish

PROFESSIONAL EXPERIENCE

Jan 2019 – Dec 2024

Sr. Quality Engineer – PolyCharge LLC, Tucson Arizona

Support company with quality objectives and develop quality plans

Customer Complaint handling

Problem resolution using tools such as, 5 Why’s, 8D.

Incoming Inspection Personnel Responsible

Manage and coordinate with suppliers.

Provide customer support on day to day-to-day quality issues

Supervise Quality Technicians (2), and Inspectors (2)

Quality Products tests Responsible

Quality Process Implementation

ISO 9001-2015 implementation and Certification

IATF 16949 implementation and Certification

Dec 2017 – Jan 2019

Account Manager, All Mexico – Intec Group Inc., Guaymas, Sonora

Responsible from all Mexico Customer Accounts (Brose, Sensata, Valeo, Kiekert, Delphi, APTIV, Continental, Hella, Magna, Inteva, Group Antollin)

Develop new project quotes

Responsible to report to Corporate any major quality or pricing issues

Part price analysis

Responsible to develop customer quotes

Cost saving ideas analysis

Dec 2011 – Dec 2017

Production Manager – Intec Group Inc., Guaymas, Sonora

Achieve company production objectives, develop and implement improvement plans to increase production and scrap reduction

Monitor and maintain 5S at workstations and production floor

Manage compliment of 360 people over 3 shifts

Monthly report scrap, efficiency, over time, absenteeism, direct labor, and production plan on time and past due

June 2005 – May 2011

Quality Engineer – Intec Group Inc., Guaymas, Sonora

Supplier issues resolution using tools such as, 5 Why’s, 8D.

Supplier PPAP review and approval

Manage and coordinate with suppliers

Incoming Inspection Personnel Responsible

Day to day-to-day quality issues

Quality Products tests Responsible

April 2003 – May 2005

Supervisor, Mena, Guaymas, Sonora

Supervise personel and material handling processes

Jan 2002 – March 2003

Traffic Supervisor, EMITCSA, Guaymas, Sonora

Coordinate trucks arrivals and shipments, optimizing destinies of load and unloading for the trucks.

EDUCATION

2023–Present Masters in Business Administration UTEL (Universidad Tecnológica Latinoamericana)

1996 - 2005 B.Sc. Industrial and Systems Engineering, ITSON Campus, Guaymas

TRAINING

8D Problem Solving ISO 9001- 2015 Certified Internal Auditor 5 S Program IATF 16949 Certified Internal Auditor

5 Why Microsoft Office Package Mistake Proofing

PFMEA / Control Plan / PFD Core Tools AutoCAD

VDA 6.3 Quality Focus System First Time Quality

Geometric Dimensioning &Tolerancing Management Development 2.0

Safe Ship Smart Program

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