Product Owner

Michael Tuskey

989-***-**** Charlotte, NC **********@*****.*** https://www.linkedin.com/in/michaeltuskeyb74747183/ SUMMARY

Business Professional with solid experience in Project Management, Product Ownership, Analytics, and Consulting. Experience gained in campaigns, tech development, and business support. Specialties include designing current RPA and human-in-the-loop solutions, automation testing scenarios for UiPath and Power Automation, complex problem-solving, JIRA user story creation, business/tech communication, and excellent cross-functional collaboration. Accomplished in production support in multiple lines of business.

KEY COMPETENCIES INCLUDE

● Robotics Process Automation (RPA)

● JIRA Data Management

● UiPath/Power Automate

● Document and story-gathering

● Data Analytics with Business Objects

● User Story Creation

● Product Ownership and Project Management

● Process Evaluation & Enhancement

● Risk Assessment Anaylsis

● Business and Technology support

● UAT/Regression/QA Testing

● System/Process Design

● Agile/Waterfall Methodology

PROFESSIONAL EXPERIENCE

US Tech Solution- Charlotte, NC June 2024 – Jan 2025 Business Execution Consultant/Product Owner (Wells Fargo Direct Contingency)

● Product Owner for UiPath automations under Automation Success Management (ASM) for programs used in Commercial Banking, CIB, and Wealth & Investment Management

● Used UiPath Orchestrator for daily monitoring of UiPath automation to identify defects in automation and develop a mitigation plan for resolving them

● Established a KPI of 90% success rate benchmark for automations and developed action plans for automations below the threshold

● Managed team SharePoint Drive for storage of ORD documents, JIRA opening/closing business confirmation emails, business process notes, and other artifacts to use for process understanding

● Analyze the risk assessment of defects of automation and develop a mitigation plan for handling issues in automation

● Ensured all defects JIRA tickets had a plan for closing within two weeks of creation, and business was notified on the timeline for fixing

● Gather business process notes and other artifacts to use for process understanding

● Served as liaison between Business, Support, and Technology teams

● Developed and wrote user requirements and UAT for enhancement requests on the developers' JIRA board and assigned developers

● Daily SCRUM calls with the developer team on automations enhancements/defect issues in the developers' JIRA board

● End-to-end product support with business and technical teams for sign-off on RPA integration design and enhancement requests

● Proper tracking for all JIRA tickets and ensuring all code changes have business confirmation for the auditing team

● Oversaw all code integration and deployment to automation to monitor and confirm implementation as expected Infosys- Hartford, CT July 2022 – May 2024

Consultant Analysis

● Served clients in fields including telecommunication, insurance, banking, and government services

● Build and deploy bots using both UiPath Automation and Power Automate Solution Design Life Cycle (SDLC)

● Collected and analyzed business data, identified processes for automation and enhancement, and prepared comprehensive reports for stakeholders on automation potential and time savings

● Prepared Proof of Concept (POC) pitches for potential clients with cost breakdown analysis and benefits for implementing automations

● Developed and supported automation workflows using Microsoft PowerApps (Canvas and Model-Driven apps) and Power Automate, facilitating seamless process automation for clients

● Prepared Proof of Concept (POC) pitches for potential clients with cost breakdown analysis and benefits

● Lead User Story creation meetings with business teams for JIRA storyboards and project development

● Developed Power Automate bot for Document Machine learning for optical character recognition (OCR) and artificial intelligence logic for document capture for uploading document information

● Automations include an unattended UiPath bot for handling customer service tickets for clients and an unattended Power Automate bot converting an Excel spreadsheet of customer healthcare data into XML for the API to the client CLAS service to create customer profiles

● Drafted current state process maps, Business Requirements Documents (BRDs), Solution Design Documents (SDD), and Process Design Documents (PDDs)

● Managed JIRA data integrity and ticket requests for client projects for both client and Infosys internal auditing teams Revature- Saginaw, MI March 2022 – July 2022

RPA Developer (Boot camp)

● 16-week program learning technical knowledge and skills in RPA with a focus on UiPath, Power Automation, Python, tech development, and knowledge of learning technology

● Designed RPA projects using UiPath Studio and related automation technologies, and implemented REFramework on multiple group projects to develop scalable automation procedures in both attended and unattended automations

● Led a small team in the full development cycle for an automation project, taking on SCRUM leadership roles, assigned roles to fulfill the Sprint Goal per AGILE methodology, and oversaw the full implementation of automation

● Used JIRA to track teams' progress on group projects to ensure automation was progressing on time and work was equally assigned between team members

● Worked on both individual and large team projects and presented projects to management for deployment using Git best practices to combine branches and GitHub for full integration of all developers' work

● Resolved simple to complex problems through user acceptance testing (UAT), composed user manuals, and passed weekly trainer assessments

● Ensure automation passes Quality Assurance (QA) checks before deployments to ensure the proper rollout of automations

● Developed standardized testing for automation when workflows are combined from different GitHub branches from different users as part of group workflows

North Shore Consulting- New York, NY Feb 2021 – Nov 2021 Project Manager

● Managed campaigns in paid canvassing, volunteer outreach, and internship programs

● Provided daily analysis reports to the North Shore Strategies stakeholders on project status and EOD reports, and recorded project details such as task progress, campaign costs, and allotted budgets to analyze campaign performance using Tableau visualization

● Responsible for a $150,000 budget geared towards ensuring accountability and accuracy of the joint payroll software OTG Strategies- Detroit, MI Sept 2020 - Jan 2021

Project Manager `

● Promoted to spearhead a successful paid canvassing operation, reaching over 200k doors statewide (MI), and contacting 30k+ voters about committing to vote in the general election

● Oversaw three field offices in Wayne and Washtenaw counties with a salaried staff of 3 regional directors, 10 full-time organizers, and 100+ canvassers

● Secured new client contractual commitments, resulting in a 36% campaign budget increase to $1.5 million

● Onboarded, managed, and verified payroll for accuracy weekly for 100+ temporary employees

● A redesigned short-term office leasing best practices training module was adopted companywide OTG Strategies- Saginaw, MI June 2020- Sept 2020

Project Manager`

● Developed a remote phone and text banking operation with the League of Conservation voters, which surpassed contractual targets by 14%, resulting in 2MM+ calls and 150k texts to targeted voters

● Hired, onboarded, trained, and developed a full-time staff of 5 Regional Directors and 40 Organizers

● Developed standardized quality control procedures that were adopted companywide, ensuring effective voter interactions

● Presented in weekly meetings with the client and stakeholders, highlighting the previous week's data and overall status of the project in PowerPoints with action plans for achieving future goals SKILLS

UiPath RPA, Power Automation, Power Apps, MS Power Platform, SQL, Generative AI, Prompt Engineering, Python, Google Suite, JIRA, Power BI, Microsoft Excel, Microsoft PowerPoint, LLM, Postman, REST API, AGILE, SCRUM EDUCATION

Bachelor of Arts in Economics / Political Science, Michigan State University, East Lansing, MI, 2014-2018

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