Customer Service Information Technology

Anthony C. Tracey

IT PROFESSIONAL

Norfolk, Virginia 757-***-**** *******.**********@*****.***

Objective

To leverage my technical expertise and military experience as a 25B IT Specialist to secure a civilian IT role that values exceptional customer service, teamwork, and communication, where I can apply my problem-solving skills and attention to detail to deliver outstanding support and drive success. Experience

25B Information Technology Specialist US Army Reserves Specialist Nov 2021 - Present

• Provided helpdesk support, resolving technical issues such as unlocking accounts, reimaging laptops, and troubleshooting hardware and software problems.

• Configured and installed radio antennas and HUMVEE mounts, as well as performed radio configuration to ensure effective communication systems.

• Conducted inventory management and walkthroughs of communication equipment, identifying and reporting missing items to facilitate reordering and maintenance of accurate inventory records.

• Managed equipment sign-out processes, ensuring that equipment was properly assigned and tracked, and that users were aware of their responsibilities and usage guidelines.

• Applied knowledge of systems administration to maintain and operate computer systems, IT networks, and cable and wire communications systems, performing routine maintenance and troubleshooting as needed.

• Provided cybersecurity support, implementing security measures to protect against cyber threats and ensuring the confidentiality, integrity, and availability of sensitive information.

• Assisted in the planning, design, configuration, implementation, and management of small networks (Local Area Networks/LANs), ensuring optimal performance, security, and reliability. Softwash & Christmas Lights Technician LBL Softwash Dec 2023 – Aug 2024

• Led a team of soft wash technicians, providing exceptional customer service and ensuring efficient service delivery.

• Utilized strong communication skills to explain services and fees to customers, address questions and concerns, and gather feedback on quality.

• Demonstrated organizational skills by managing inventory and materials, optimizing office efficiency, and ensuring seamless job execution.

Education

US Army Cyber Center of Excellence Jul 2022

25B Advanced Individual Training (AIT) Honor Graduate Wiesbaden High School National Honor Society Jun 2021 Additional Information

• Clearance: Secret

• Awards: Army Achievement Medal (2024); Army Certificate of Achievement (2022)

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