Customer Service Support

Loleta Parrish

Union City, GA

Professional Summary

Seasoned professional with 14 years of customer service experience, including current role as Customer Service

Representative at Bobby Dodd Institute. Expert in handling customer inquiries, maintaining confidentiality, and ensuring satisfaction. Seeking to leverage customer support skills and attention to detail as a Remote Customer Service

Representative.

Willing to relocate: Anywhere

Work Experience

Customer Service Representative

Everise

December 2024 to Present

1. Identify complex problems and escalate them to the appropriate department when necessary. 2. Achieve set targets for call resolution time, customer satisfaction, and adherence to company policies. 3. Ensure customers leave each interaction feeling satisfied and valued. 4. Adhere to company policies and maintain data confidentiality. Security Officer

Allied Universal-Fairburn, GA

May 2024 to Present

Regularly patrol assigned areas to deter criminal activity and ensure safety. Customer Service Representative

Bobby Dodd Institute-Atlanta, GA

August 2023 to Present

• Provide comprehensive customer support by responding to inquiries, processing orders, and handling forms and applications.

• Ensure priority issues, including complaints, receive prompt escalation and direct calls to suitable resources for effective resolution.

• Maintain strict confidentiality of all personal health information in compliance with privacy regulations. Small Business Owner

GrinzOn10-Atlanta, GA

July 2020 to Present

• Manage booth operations including transport, setup, and breakdown at event locations.

• Provide customer assistance and interaction during photo booth experiences, ensuring high levels of guest satisfaction.

Warehouse Associate

1-800-FLOWERS.COM, Inc.-Atlanta, GA

September 2022 to February 2023

• Assembled tailored gift orders incorporating floral arrangements and gourmet products to meet client specifications.

• Ensured high-quality presentation and timely fulfillment of customer orders, adhering to strict quality control guidelines.

Fleet Driver

MLS College Park-GA

February 2022 to September 2022

• Transported vehicles safely and efficiently between various locations, adhering strictly to scheduling and routing requirements.

• Ensured the maintenance of transport quality standards by conducting pre- and post-trip inspections for each vehicle.

Interviewer

MaritzCX-Dayton, OH

January 2019 to October 2020

• Conducted detailed interviews to gather customer feedback, ensuring accurate representation of client experiences.

• Analyzed and reported on feedback trends, contributing to the improvement of customer service strategies.

Mail Service Clerk

Expiditors-Atlanta, GA

November 2018 to April 2019

• Ensured adherence to legal regulations and safety standards by monitoring employee compliance.

• Maintained meticulous records and supported staff in achieving production deadlines and objectives. Overnight Stocker Associate

Walmart-College Park, GA

May 2017 to September 2018

• Loaded and unloaded shipments efficiently, ensuring products were ready for sales floor replenishment.

• Organized backroom spaces and constructed displays to optimize product visibility and accessibility for customers.

Security Console Operator

Allied Universal-Charlotte, NC

June 2016 to October 2016

• Prepared and relayed detailed reports containing data statistics and pertinent information to appropriate departments, ensuring efficiency and accuracy in information distribution.

• Managed a multi-line telephone switchboard, directing calls and visitors effectively while maintaining clear communication with supervisors about operational issues or requirements. Driver

Uber Partner Drivers-Atlanta, GA

June 2015 to May 2016

• Provided reliable and efficient transportation for passengers, ensuring timely arrivals to various destinations.

• Maintained high standards of vehicle cleanliness and safety, leading to positive rider experiences and customer satisfaction.

Production Line Leader/Machine Operator

Country Home Bakers-Atlanta, GA

December 2010 to May 2015

• Identified and removed defective products from the production line, maintaining quality control standards.

• Reported equipment and tool malfunctions promptly, contributing to operational efficiency and safety.

• Verified accurate labeling and packaging of finished goods, reinforcing adherence to company protocols.

Front Desk Agent

Super 8 Hotel-Atlanta, GA

January 2000 to October 2000

• Managed the check-in process, distributed room keys, and effectively communicated hotel amenities to ensure guest satisfaction.

• Handled payment transactions and room reservations across various platforms, while promptly resolving guest concerns to maintain a hospitable environment. Education

Bachelor’s in Business Administration

Strayer University - Morrow, GA

Present

Diploma in Business, Business

Park View High School - South Hill, VA

June 1998 to June 1998

Skills

• Sorting

• Front Desk

• Typing

• Troubleshooting

• Documentation

• Prioritization

• Microsoft Outlook

• Time Management

• Research

• Interviewing

• Shipping Receiving

• Computer Skills

• Training

• Mail Clerk

• Mail Sorting

• English

• Commercial Driving

• Knowledge Base

• Microsoft Office

• Rapport Building

• Customer Service (10+ Years)

Certifications and Licenses

Driver's License

Contact this candidate